At DaWanda you buy directly from the producer. Simply click the "Buy Now" button when viewing any item you want to order. An item must have an in-stock quantity of at least one for you to purchase it. After clicking this, you can either continue shopping or you can review your shopping basket to confirm your purchase. If you are purchasing items from different sellers you need to complete the shopping process for each seller individually as shipping costs and payment methods vary from seller to seller. We will then send you a confirmation email and the seller will confirm that (s)he received your order, thus automatically sending you their payment information. After the confirmation by the seller you can transfer the money to the seller's account. The seller must receive your payment within 7 days after confirmation.

The seller will contact you to confirm your order and the final amount you have to pay including shipping costs. Shipping costs may differ from the website if you order several products from one seller or if you agree on a different shipping method with the seller, e.g. 24 hour delivery. You then need to make the payment and once the seller has received your payment he/she will send the product to the address you indicated. Once you’ve received the product please give your feedback for the transaction.

Payment methods vary from seller to seller, bank transfers are one of the most common methods of payment across Europe however please be aware that sellers in certain countries (i.e. US, Thailand etc) cannot work with bank transfers and usually accept payments via PayPal. Please check carefully the accepted payment methods as described in the sellers’ shops.

All sellers indicate related shipping in their shop (national and international delivery). Please check carefully the shipping location of an item you wish to purchase. Items with no additional shipping costs are highlighted on the website. However, these shipping fees may vary from the price indicated, e.g. when you purchase several products from a seller or if you desire express delivery. Therefore, after purchasing an item the seller will contact you to confirm the final shipping fees and the total amount you have to pay.

Most of the time you will receive the products you’ve purchased via mail. If you want your item to be sent faster you can agree Express Delivery or secure delivery with the seller. If the shipping address is different to your billing address you can indicate it in the shopping process, e.g. if you want to send it as a present. Delivery times depend on the shipping method and on additional delivery times indicated in the sellers’ shops. In some cases a seller might produce an item just for you so that delivery times are longer. However, the majority of the products listed on DaWanda are available immediately. If not, delivery times are always indicated in the respective shops.

Please make your payment once you received the confirmation of your order from the seller. Your payment should be on the seller’s account at the latest 7 days after confirmation of your order.

You can always contact the seller by sending him a message using the "Contact me" link on their profile.

If you didn’t receive the product you’ve purchased please check if your payment has been transferred to the seller. Please notify us asap if you do not receive your order though payment has been made correctly.

If the product you received does not correspond to what you’ve expected when you ordered it please try to liaise with the seller to find a solution. If you are unable to find a solution together with the seller please let us know and we will do our best to solve the situation.

Yes, absolutely! Your feedback is vital to make the platform secure, to eliminate black sheep and also to reward those that act professionally and responsibly. Please give your feedback after you purchased something from a seller so that others can make a more informed decision before purchasing something.