DaWanda - the online marketplace for unique and handmade items

Questions and Answers

First select the area related to your enquiry, and then choose the most relevant topic for you.



General Questions and Answers

About DaWanda
What is DaWanda and what can I do here?
How can I find products on DaWanda?
What is ‘My DaWanda’?

Registering & Organising Your Profile
How do I register on DaWanda?
Why should I create a profile?
How can I start selling on DaWanda?

Pins, Lists, Comments, Newsletters & Notifications
What does it mean when you ‘Pin’ something on DaWanda?
What are Pinboards?
What is the Standard Pinboard?
Why should I leave a comment?
How can I communicate with other members?
How do newsletters and notifications work?
What do I do if I didn’t receive a confirmation email?

Password & Username
Have you forgotten your password?
Can I change my username?
How do I delete my DaWanda account?

Security & Dealing with Problems
How does DaWanda provide for my safety?
What can I do to increase my own security?
How do I report a dispute or a problem?

The DaWanda App for Facebook
Where can I get the DaWanda App for Facebook?
What can I do with it?
Why does my shop banner look distorted on Facebook?
Can I use the App on my Facebook profile page?

Facebook Login
The ‘Login with Facebook’ option on DaWanda: What is it?
Connecting your Facebook Account with DaWanda: How does it work?
What information is exchanged between DaWanda and Facebook?
Can my friends on Facebook see what I buy, sell, pin, heart or comment on at DaWanda?
Will my Facebook profile picture be used for my DaWanda account?
What happens if I subsequently change my login info (name, email address, password) at Facebook? Will I still be able to login to DaWanda, and if so, how?
What happens to my DaWanda member account if I cancel my Facebook account?
Can I also link a Facebook fan page or business profile with a DaWanda member account?
Can I link several DaWanda member accounts with my Facebook account?
Can I cancel the connection with Facebook, i.e. disconnect my DaWanda member account from my Facebook account? If so, how does this work?
Can I change which DaWanda member account is connected to my Facebook account? If so, how?
I don’t have a Facebook account. How do I set up a Facebook account?



About DaWanda

What is DaWanda and what can I do here?
DaWanda is a marketplace where you can buy unique, customised and handmade products made by talented people, and sell your own creations. It also functions as a meeting place for artists, designers and creative individuals, buyers and sellers alike. On DaWanda, you can find out about the creative minds behind the items for sale, compare notes with other members, comment on products, be inspired by great design and share ideas and experiences in the blogs and forum.
Plus on DaWanda you can find a huge selection of handcrafting supplies (fabric, beads, accessories etc.)
And since Summer 2009 we have also included a category for vintage products us. For us, vintage means: unique ‘Products with Love’, which are at least 20 years old.
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How can I find products on DaWanda?
On DaWanda there are lots of ways in which you can find wonderful products to love. You can either browse through our categories and see what catches your eye, or look for something specific by searching with a keyword. Get some inspiration from our Gift Finder. Or take a look at our Trends & Inspiration page, or ask our Gift Detective for personalised gift ideas from the DaWanda community. Plus we regularly host campaigns and special features on interesting themes, which we promote via our homepage.
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What is ‘My DaWanda’?
My DaWanda is your personal home-base within our marketplace. As soon as you have registered with us, you will automatically be assigned your own ‘My DaWanda’ area.
In My DaWanda, you can

  • Send messages to other members, and read their messages to you
  • View all your purchases, check their current status, and see payment information
  • Access your Pinboards and Favourite Shops
  • Buy DaWanda Vouchers (link to FAQ point)
  • Order DaWanda merchandise
  • Edit your DaWanda profile

Plus we regularly add new features for you to use and enjoy.


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Registering & Organising Your Profile

How do I register on DaWanda?
Before being able to buy stuff on DaWanda, we ask you to register first. (Please note: we only allow people over the age of 18 to buy and sell on DaWanda.) Just find a username you like, provide a valid e-mail address and choose a secure password. Then we’ll send you a confirmation email with a link to click – so that we know that your email address is valid. Then with one click of a link – you’re registered! By the way: you should choose your username careful, because you won’t be able to change it by yourself.
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Why should I create a profile?
On DaWanda you can create your own personal profile. You can upload a photo of yourself, and let others know a little bit about you and your favourite things in your description.
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How can I start selling on DaWanda?
If you want to sell on DaWanda you first need to complete the standard registration as described above. We then ask you for the following information: your first and last name, your address and your payment details (usually your bank account info, or the e-mail address which you used to register at PayPal). After that you can start to create your shop and to list your items. To create a shop you need a shop title, description of your shop and the payment methods you accept. After that you can start listing your handcrafted treasures in our catalogue, and sharing them with the community.
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Pins, Lists, Comments, Newsletters & Notifications

What does it mean when you ‘Pin’ something on DaWanda?
There are many lovely shops and products on DaWanda already.
So we give you the option of 'pinning' your favourite products and shops to a 'Pinboard' so that you can find them again quickly.
You can pin shops directly from the shop page, by clicking on the relevant button. We can then let you know in My DaWanda when there are new products in your favourite shops. Plus you can choose to receive an e-mail notification when there are new products in your favourite shops.
If you find a product you particularly love, you can 'pin' it by clicking the link "Add to pinboard" on the product page. Afterwards you can take a look through your 'Pinboard', where all such products are 'pinned'.
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What are Pinboards?
Your Pinboards are like lists of your favourite products, which allow you to find them again quickly and easily.
You can give every Pinboard a name and description, e.g. you can use them to put together gift ideas for a certain person or occasion. Or you can use a Pinboard to gather together products with a similar theme, for example "home decor in spring colours" or "polka dots".
With each Pinboard, you can decide whether it can be seen by everyone (= a public Pinboard), or can only be seen by you (= a private Pinboard).
Public Pinboards appear on your profile page, and show all visitors to your profile what type of products you’re into, and which styles you like. So you can easily get to know other members with the same excellent taste!
Plus you can use the Pinboard tool to create your own personal wish list, and show you’re friends what you’re wishing for right now. Just send your wish list to your loved ones before your birthday, or before Christmas.
Plus you can create an 'Event Pinboard', to gather items related to a particular event, e.g. gift ideas for the birthday of a good friend. Then we’ll send you an automatic reminder three weeks before their birthday, so you can think about a present. to the top

What is the Standard Pinboard?
The Standard Pinboard is the Pinboard which you can add a product to with just one click of the 'Add to My Pinboard' button on the product page.
At first your Wish List will be designated as your Standard Pinboard - or, if you still don't have a Wish List, we will set one for you.
You can choose yourself which Pinboard you would like to set as your Standard Pinboard, by going to your Pinboard Overview, selecting your desired Pinboard and making it your Standard Pinboard. This Pinboard will then be highlighted by a little yellow star. From then on, if you pin a product using the pin button, it will automatically be added to your chosen Standard Pinboard.
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Why should I leave a comment?
At DaWanda we want everybody to participate. Even if you’re not buying or selling you can contribute by leaving comments on people’s profiles, or on product pages. Tell them if and what you like about their creations. Why should you do that? Because we all like compliments :)
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How can I communicate with other members?
On DaWanda you can get in touch with all members and sellers. You can write private messages, leave a comment on an item that interests you, pin the profiles of people you like, comment on blog posts and join in the discussion on the forum. You just need to be registered with us first.
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How do newsletters and notifications work?
DaWanda sends notifications to your e-mail address when you have purchased an item, or when someone purchases one of your items, or when you receive a new comment or message. We also send out a regular newsletter, telling you about the latest trends on the website, special features, campaigns and sales, interesting sellers and lots more. If you would like to unsubscribe from the newsletter, you can change your notification settings quickly and easily in your profile.
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What do I do if I didn’t receive a confirmation email?
Normally you receive a confirmation email from DaWanda within two minutes of every sale or purchase. If you are not receiving these emails, please check whether you have written your email address correctly in your profile, and if this address is still valid. If not, then send an email to feedback@dawanda.com, and we’ll correct your address for you. If you’re not receiving mails even though your e-mail is correct, then they could be going into your Spam folder. If you still can’t find our notifications in Spam, then please get in touch with us at feedback@dawanda.com.
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Password & Username

Have you forgotten your password?
No problem – just follow the link “Forgotten Password?" on the login/registration page. We will then ask you to indicate the email address which you used for registration and will send your password to your email address.
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Can I change my username?
For security reasons, you can not change your username yourself, as it is connected to our ratings system (see the „Security“ section). If you have a good reason for wanting to change your username, then please write to us at feedback@dawanda.com.
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How do I delete my DaWanda account?
If you want to unsubscribe from DaWanda please send us an email at feedback@dawanda.comindicating your user name and email address you used for registration. We will then delete your account. If you are a seller, we can delete your shop but leave your account open so that you can still buy products from DaWanda.
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Security & Dealing with Problems

How does DaWanda provide for my safety?
DaWanda is an online marketplace, where sellers and buyers deal with one another directly. To ensure that your shopping experience at DaWanda is a safe and enjoyable one, we have implemented a ratings system. This allows you to find out before you buy if a seller is trustworthy and reliable, or has had problems in the past. To help out other DaWanda users, please always rate your transaction partner after every sale or purchase.
In order for your personal information to stay secure and confidential, we have SSL-encoded all pages which could contain sensitive data.
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What can I do to increase my own security?
DaWanda is a secure marketplace, where problems are extremely rare. Here we’ll provide you with a couple of tips, so that any risk for you remains as low as possible:

  • Log out completely after every visit to DaWanda
  • Change your password regularly, and never tell it to anyone else
  • DaWanda will never ask you for your password by phone or e-mail. If anyone does ask you, do not give them any info, but report this request to us instead.
  • Don’t give too much away. DaWanda is an internet platform, and what you write and reveal here can be found, for example by a search-engine like Google, and is therefore made available tot he whole internet. Think carefully before you share things like personal photos, telephone numbers or other information.
  • Read the item description, shop description and ratings of the shop you would like to buy from. Also take a look at whether the seller is still selling items, and whether they give you a professional and reliable impression.
  • Make sure that the shipping costs look realistic.
  • If the seller offers to complete your transaction away from DaWanda, e.g. by e-mail or by telephone, then please do not take them up on it. We won’t be able to help you with any problems in this case. Plus, the seller would be operating under our guidelines and using our services, but without wanting to pay the fees we ask of them. This is unfair, not just to us, but to all other shops on the platform, and will lead to this seller being removed from our platform.
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How do I report a dispute or a problem?
If you should run into any difficulties when using DaWanda, or if you come across a violation of the DaWanda Guidelines, then please send us an email at feedback@dawanda.com! We’ll do our best to resolve the problem as quickly as possible.
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The DaWanda App for Facebook


Where can I get the DaWanda App for Facebook?
You can get the App directly from Facebook. You can install it at any time, as long as you are a Facebook member with your own Facebook fan page, i.e. an official page for your business.

What can I do with it?
With the DaWanda App for Facebook, any Facebook user can share any public DaWanda Pinboard on their own Facebook fan page. You don't have to be a DaWanda member to do so.

If you have your own DaWanda shop, you can also bring your shop page onto your Facebook fan page. Please note that you can only share your own DaWanda shop on Facebook. If you have more than one DaWanda shop, then just make sure you have a separate fan page for each shop. Then you can showcase a different DaWanda shop on every fan page!

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Why does my shop banner look distorted on Facebook?
Unfortunately Facebook uses a different display format to DaWanda. Therefore we need to convert DaWanda shop banners in order to display them. You get the best results if your shop banner is exactly 950 pixels wide. If you use a narrower banner on DaWanda, Facebook stretches it out.
To avoid this, you just need to recreate your banner so that it is 950 pixels wide - you don't need to change the look of the banner to do this! If you prefer to use a narrower, left-aligned banner image, then just fill up the rest of the 950 pixels with white space. Then your banner will technically be 950 pixels wide, but since the right side is white, visitors will only see what's on the left side, which is not white.
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Can I use the App on my Facebook profile page?
Due to a decision by Facebook to remove tabs on private profile pages, unfortunately since November 3rd 2010 this is no longer possible.
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Facebook Login


The ‘Login with Facebook’ option on DaWanda: What is it?
It is now possible to login to DaWanda with authentification from Facebook. This makes it even easier to create a DaWanda member profile. Just click on ‘Login with Facebook’ on the login page to connect your Facebook account with DaWanda. Then you can get started on DaWanda right away as a fully authenticated member, and it’s not necessary to validate your email address through DaWanda.
Existing members who have already logged-in to DaWanda with Facebook can benefit from one-click-login, and do not need to provide their member name and password. If you are an existing member, you can start using one-click-login when you click on the button ‘Login with Facebook’ on the DaWanda login page.
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Connecting your Facebook Account with DaWanda: How does it work?
Here’s how to connect your Facebook account with DaWanda:

  1. Go to DaWanda’s login page (dawanda.com/login)
  2. Click on ‘Login with Facebook’
  3. If you are not yet registered, you will be asked by Facebook to enter the email address and password which you normally use for Facebook.
  4. You will then be asked if you allow your basic member info which you provided to Facebook (e.g. name, email address) to be given to DaWanda. (DaWanda can only access this particular info – DaWanda cannot access any other data which you have stored at Facebook, which would need to be released separately by you).
    1. If your email address for your Facebook account is already attached to an existing DaWanda member account, you will be asked to confirm the connection by entering the password for your DaWanda member account.
    2. If your email address for your Facebook account is not already attached to an existing DaWanda member account, you have two options to choose from:
      1. Either: register with DaWanda and accept the Terms and Conditions, Data Protection Policy and Cancellation Policy or DaWanda. In this way you can open – if you would like to – a DaWanda member account which is attached to Facebook. You will also then receive a DaWanda member name, which will automatically be composed of your first name plus – if this member name is already taken – a random number. So, for example, if you are using the first name ‘Nicole’ at Facebook and you then register your Facebook account at DaWanda, your username would end up being ‘Nicole-1’, ‘Nicole-2’ or ‘Nicole-3’ etc. You can change this member name once under the ‘Edit my Profile’ option in My DaWanda.
      2. Or: you can connect an existing DaWanda member account with your Facebook account. You will also here be asked to confirm the connection by entering the password for your DaWanda member account.

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What information is exchanged between DaWanda and Facebook?
Once only – and only with your agreement – DaWanda receives from Facebook the basic information you provided, e.g. name and email address. In accordance with our Data Protection Policy, DaWanda will not pass on any of your personal data to Facebook.
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Can my friends on Facebook see what I buy, sell, pin, heart or comment on at DaWanda?
No, in accordance with our Data Protection Policy, DaWanda will never give out information regarding a member’s account without that member’s prior agreement. Your Facebook friends will only find out about something you do if you actively decide to tell them.
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Will my Facebook profile picture be used for my DaWanda account?
No, you design the look of your DaWanda account and decide how to deck it out yourself.
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What happens if I subsequently change my login info (name, email address, password) at Facebook? Will I still be able to login to DaWanda, and if so, how?
Of course, you can still login to your DaWanda account via the ‘Login with Facebook’ button. Or you can use the email address which you formerly registered at Facebook, and a password chosen by you (choose this in the ‘Edit my Profile’ section of My DaWanda).
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What happens to my DaWanda member account if I cancel my Facebook account?
You can still use the email address which you formerly registered at Facebook, and a password chosen by you (choose this in the ‘Edit my Profile’ section of My DaWanda) to login to DaWanda and to access your DaWanda member profile.
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Can I also link a Facebook fan page or business profile with a DaWanda member account?
No, this is not possible – a connection between Facebook and DaWanda is only ever possible with a personal account.
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Can I link several DaWanda member accounts with my Facebook account?
No, you can only link one DaWanda account with one Facebook profile.
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Can I cancel the connection with Facebook, i.e. disconnect my DaWanda member account from my Facebook account? If so, how does this work?
Yes, you can cancel the connection between DaWanda and Facebook at any time. Just login to DaWanda and go to the ‘Edit my Profile’ section in My DaWanda. There you can directly remove the master data for the Facebook connection. Then go to ‘Privacy Settings’ in your Facebook account and delete the application ‘DaWanda Login’. In this way you can delete any connection between both accounts. To reconnect your DaWanda and Facebook accounts, you must go through the ‘Login with Facebook’ process again from the beginning.
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Can I change which DaWanda member account is connected to my Facebook account? If so, how?
Yes, you should first delete the connection between Facebook and your current DaWanda account (see previous question). Then it will be possible to connect your Facebook account with a different DaWanda member account – as long as your Facebook email address is not already attached to a pre-existing DaWanda member account.
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I don’t have a Facebook account. How do I set up a Facebook account?
Please visit the Facebook website at www.facebook.com – that’s the place where you can set up a Facebook account. You can get help and info on everything related to Facebook by visiting http://www.facebook.com/help/
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