DaWanda

Everybody who makes handmade products or offers customised and tailor made items can become a seller on DaWanda. To become a seller you need to register first and then to create your shop. To create your shop we ask for more detailed information, such as your address, your payment details, your shop name, and a description about you. You can upload your personal banner and photo to customize your shop. After that you can start to list the items you would like to sell. Please see below for all questions regarding the selling and item listing process.

Creating your shop is free. When you sell a product we take 5% commission from the sales value. We do not charge commission on shipping fees. Listing your items is currently free as well but we are planning to introduce a small listing fee per item in the future. We have not decided upon the date yet - we are planning to introduce such fees once DaWanda has reached a certain size and number of buyers. The intention behind listing fees is to assure quality on the site, and guarantee commitment from DaWanda sellers. We guarantee that we will inform you about such fees at least 4 weeks in advance and that you can decide wether you are willing to pay such fees or not. We have also not yet decided about the amount per item listed but we are definetely aiming for a very low and competitive rate.

DaWanda is a market place for unique, handmade and customizable products. If you are producing such things, if you are an artist, a designer, a craft maker or part of a small family run business you can become a seller on DaWanda. Please note that we do not allow people under the age of 18 to buy or sell.

You are welcome to sell everything that is unique, customizable and/or handmade. DaWanda is not limited in product categories, it can be anything from furniture, jewelry, digital art, clothes, music, art, toys, etc. as long as the things you offer are made or designed by you and are neither mass-produced nor imported. We call it products with love. If you are unsure wether you can sell a certain product or not please do not hesitate to contact us.

Every seller has their own shop on DaWanda with an individual URL. When creating a shop you can decide on the name displayed in the URL, e.g. http://yourname.dawanda.com. You can share this link with anybody whom you would like to show your items. Any item listed by you will automatically be displayed and listed in your shop. When filling in your shop profile, you may only enter your contact email address in the Business Contact Details section.

Once you have created your shop you can start to list and sell your items. There are different ways to list items. Simply click "Sell" at the top of the page. You are taken to the listing page where you enter the title and description of the item you want to sell as well as its price, shipping fees and the payment methods you accept. We also ask you to enter tags for the material, method of fabrication and general tags. Tags are important as they help potential buyers to find your products. In the next step you can upload up to 4 images for your item. To save time if you want to list items that are similar you can use one of your already listed items as a template for new items. It is also possible to reach by page by clicking through My DaWanda > My Shop > List a new item.

This is step 3 as part of the item listing process above. You can upload images of any size, images will automatically be resized so that they fit in the DaWanda frames. The file size of the image should be no more than 2MB. You can upload the following file types: GIF, JPEG (and JPG) and PNG.

Currently the listing period is not limited, so that every item stays listed until it is either sold or you unlist it. To unlist an item go to My DaWanda > My Shop. Click "Listed Products", tick the box for the product you wish to unlist and click "deactivate".

You can decide in which countries you wish to sell by indicating if you want to ship within your country or internationally. In order to sell items successfully to people in other countries it does make sense to describe your item in different languages. When you list a new item you can create your item in additional languages. If you are not so multilingual try asking in the forums for help, perhaps you can help with English translations in return. Currently you can only choose between domestic and international shipping. We are working on offering you a more detailed choice of shipping destinations in the product listing.

When listing an item we ask you to indicate the shipping costs related to the item. However, shipping fees vary depending on the number of items ordered. That is why you need to confirm the total costs including shipping fees after a buyer has purchased something from you.

Go to My DaWanda > My Shop to see an overview of all your items currently listed, your items sold and your currently un-listed items. You also see related information for your items, such as views, pins etc. (Tick the box and click "Show statistics"). You can then easily edit items from this page.

When you sell an item we send you a notification containing a link to the order information on DaWanda. You then need to confirm this order online - otherwise the buyer cannot make the payment because when you confirm, an automatic message goes to your buyer with your payment information. Please make sure you have filled in your Paypal address (if based in the US) or bank information (if based in Europe) to your profile. Once you've confirmed, the buyer will transfer the money to you and you can ship the item(s). Please do not forget to give feedback about the buyer once the transaction is closed. The item's quantity is automatically reduced by the number that were sold. You can view all orders at My DaWanda > Purchases & Sales. If you wish to re-list a sold item you can simply go to My DaWanda > My Shop > Unlisted Products and relist your item.

Please check first that you have confirmed the order. You can do so at "Sell" - "Orders". If you have confirmed the order please liase with the buyer first to see why the paymnt hasn't arrived. Doublecheck that you have filled in your Paypal address (if based in the US) or bank information (if based in Europe) to your profile. in "Edit Shop Profile", Payment Method section. If you cannot come to a conclusion with the buyer please notify us, we will try to solve the problem quickly. Click the Feedback tab at the top of the page to reach our support team.

You must apply for permission to sell vintage products on DaWanda. Please write to feedback@dawanda.com and let us know about your shop and supply some photo examples of vintage products you would like to list. Please note vintage products must be at least over 20 years old. We will get back to you and let you know if you have been accepted.

An Active listing has been paid for, it is within the 120 day listing duration period and there are items available in stock.

A Paused listing is within the 120 day listing duration and there are items in stock. You can manually Pause a listing (in the case of having a stall at a market for example). You do not pay any extra fee to reactivate a Paused listing. Please note the listing duration will continue to run out while the listing is Paused. You can continue to edit your listing while it is Paused. [Price must remain within the price limit for the fees paid]

An Ended listing has sold out, the 120 day listing duration has run out or you have Ended it manually. You can reactivate an Ended listing by increasing the number of stock and paying the listing fee. [You can continue to edit your listing while it is Ended. Price may be edited to any amount]

You can send a payment reminder E-Mail to a buyer with just one click.

On the overview page for your open orders, you will see a link underneath every order which
* was confirmed at least 7 days ago by you
* has still not been marked as 'paid' by you


Please note, you can only send one payment reminder per order using this method.

Make sure you pick the right category for each product. This will help buyers find your products more easily.

Enter a detailed and informative product description for each product, e.g. with details of how it was made, which occasions it could be suitable for, highlighting any features buyers might particularly like.

Be sure to have clear, bright, attractive photos to illustrate each item.

Choose an appropriate, competitive price which buyers will find attractive, but which does not undervalue your item.

Make sure you have the best possible quality photos to go with your items.

Your items should be brightly lit (with no shadows across them).

Photograph your items against a plain, light coloured background to really make them stand out.

Try to take a few photos of the product from different angles, or use photos of different parts of the item.

If your product could be worn by a model, then get a friend to wear it in a photo, to show your customers how the item could look on them.

Use DaWanda banners and teasers on your personal website to let your visitors know all about us.

You can use the DaWanda widget to link to your shop and show off your products on your own website or blog.

Post in the forums and introduce yourself to other members so that they can check out your creations and give you feedback.