DaWanda - the online marketplace for unique and handmade items

Help

  1. What is DaWanda?
  2. How did DaWanda begin?
  3. What does the word ‘DaWanda’ mean?
  4. What can I do on DaWanda?
  5. How can I find products on DaWanda?
  6. Why should I create a profile on DaWanda?
  7. How can I get to know other DaWanda members?
  8. What is a Pinboard?
  9. How does giving comments work?
  10. How can I communicate with others on DaWanda?
  11. How do I register on DaWanda?
  12. How can I start selling on DaWanda?
  13. What do I do if I didn’t receive a confirmation email?
  14. What do I do if I forgot my password?
  15. How can I change my registered username?
  16. How do I delete my DaWanda account?
  17. How do newsletters and notifications and notifications work?
  18. What is the feedback system and how does it work?
  19. How do I report a dispute with another DaWanda member?
  20. How do I report a violation of DaWanda’s Guidelines and/or T&C?
  21. What should I do if I have any other type of problem using DaWanda?

What is DaWanda?

DaWanda is a market place where you can buy and sell unique, customised and handmade products made by talented people. It is also a community where you can get and give inspiration and feedback, interact with others, exchange your ideas with people who share the same hobby or passion as you and much more. DaWanda is about people and their products: it is a place where you can discover original and quality products as well as the people who have a passion to create and to share their creations and where you can contribute by sharing your ideas and what you like and by giving inspiration.

How did DaWanda begin?

DaWanda was founded in Berlin, Germany, towards the end of 2006. Its co-founders, Claudia Helming and Michael Pütz, realised that they knew numerous talented people producing handmade items, but there was no organised way for them to reach interested buyers with the same currency – and so DaWanda was born. Starting off in German, it soon expanded to include English and French platforms, too. Today DaWanda is home to more than 40,000 sellers offering nearly half a million items for sale.

What does the word ‘DaWanda’ mean?

The name ‘DaWanda’ is an African woman’s name. It was chosen because it stands for something lovely and unique, just like to products you can find on our platform.

What can I do on DaWanda?

On DaWanda you can buy quality and original products directly from the producers. If you are creating stuff as a professional, an artist, as an individual in your spare time or as part of a small (family) business or if you are offering tailor-made and customisable products you can create your own shop on DaWanda and sell your products. As a registered user or seller you can also interact with other members of the platform, give comments, rate products, exchange ideas with people who have the same passion as you and participate in forums. You can always search or browse for products, discover the people behind the products, read their blogs and profiles.

How can I find products on DaWanda?

You can either browse for products by exploring any of our 9 main categories. 7 of these are devoted to handmade and unique products, then there is one category for crafting supplies, and another for high-quality vintage items. In our search box you can choose to look for only unique and limited items, only supplies or only vintage. Plus you can further refine your search by category, colour, price-range etc. You can also browse our Heart-O-Mat to see which products other members love, and visit member Pinboards to see collections of similar items. Plus on each product page, you’ll see keywords describing each item – click on these to view items using the same keyword.

Why should I create a profile on DaWanda?

At DaWanda both users and sellers can create a profile. On your profile you can upload a picture of yourself, tell something about yourself, store the products and people you love or want to share with others, create your own journal and upload pictures, e.g. you and the products you bought, and many more.

How can I get to know other DaWanda members?

DaWanda is a place to make new friends as there are lots of people who have the same hobby or passion as you or love similar things. Simply add a user to your Pinboard to make him part of your friends list. You can also chat to other members in the Forums, and get to know them through our Facebook, MySpace and Twitter pages.

What is a Pinboard?

On your Pinboard you can store everything you like. You can use your Pinboard as a wish list, or to store your favorite products and people. You can make as many Pinboards as you want. It’s also possible to create event-based Pinboards, e.g. to store potential presents for a friend’s birthday. When you make one of these, we’ll send you e-mail reminders to make sure you don’t forget the big day! To see what is on your Pinboards simply go to My DaWanda and select ‘Pin & Remember’ from the sub-navigation.

How does giving comments work?

At DaWanda we want everybody to participate. Even if you’re not buying or selling you can contribute by leaving comments on people’s profiles, or on product pages. Tell them if and what you like about their creations. Why should you do that? Because we all like compliments ;-)

How can I communicate with others on DaWanda?

On DaWanda you can communicate with all other members, users and sellers. You can send messages, post comments to items, blog entries and peoples’ profiles and you can also participate in the forums. In order to communicate with others, we just ask you to register first.

How do I register on DaWanda?

Before being able to buy stuff or to communicate with others we ask you to register first. All you need to do is choose a user name, a valid email address and a password. We then send a confirmation email to the address you indicated and ask you to click on the link so that we can be sure your email address is valid. If you make a mistake when you’re picking your username or entering your email address, just write to us at feedback-en@dawanda.com and we’ll correct it for you. If you don’t receive a confirmation email, you can also contact us for help.

How can I start selling on DaWanda?

If you want to sell on DaWanda you first need to complete the standard registration as described above. We then ask you for the following information: your first and last name, your address and your payment details (usually your bank account info, or the e-mail address which you used to register at PayPal). After that you can start to create your shop and to list your items. To create a shop you need a shop title, description of your shop and the payment methods you accept. After that you can start listing your items.

What do I do if I didn’t receive a confirmation email?

If you didn’t receive a confirmation email please verify on the website if the spelling of your email address is correct. If it isn’t you can correct the spelling and we then send another email to the address indicated. If the spelling is correct but you still do not receive an email please check the Spam folder of your email provider or send us an email.

What do I do if I forgot my password?

If you cannot remember your password please follow the link “Forgotten Password?". We will then ask you to indicate the email address which you used for registration and will send your password to your email address.

How can I change my registered username?

If you wish to change your username on DaWanda, please send an email to feedback-en@dawanda.com, with the new name you choose. If the new name you desire has already been taken, or includes special characters or spaces (which cannot be used in DaWanda usernames), then we will ask you for another choice. Please note, you must have a good reason for wishing to change your username, and we will only make the change for you once.

How do I delete my DaWanda account?

If you want to unsubscribe from DaWanda please send us an email indicating your user name and email address you used for registration. We will then delete your account. If you are a seller, we can delete your shop but leave your account open so that you can still buy products from DaWanda.

How do newsletters and notifications and notifications work?

DaWanda sends you a notification email each time one of your items is sold, you purchase an item or you receive a new message or comment. You can also choose to receive SMS notifications. We send a weekly newsletter which gives you a good insight into new features, updates and other information that might be interesting for you. In addition, you can choose to receive notification emails when your favourite members add new products to their shops. You can edit the settings for these notifications in My DaWanda, and for other notifications, in your profile.

What is the feedback system and how does it work?

DaWanda is an online market place where buyers and sellers are dealing directly with each other. In order to make shopping an enjoyable and secure experience we verify sellers and have established a feedback system where buyers and sellers give each other feedback about the shopping process. Before purchasing an item from a seller or shipping an item to a user you can look at the feedback score to find out if you are dealing with a reliable and faithful person or if there have been problems in the past. When you buy or sell an item it is therefore important that you leave a short comment saying if you are satisfied with the product you received, the shipping, payment, etc.

How do I report a dispute with another DaWanda member?

Please notify us if you have encountered a problem either in buying or selling something or if somebody is annoying you by leaving comments or sending messages that do not correspond to DaWanda’s principles. We will then work on resolving the issue quickly.

How do I report a violation of DaWanda’s Guidelines and/or T&C?

If you come across a product listing which you feel does not correspond to DaWanda’s Terms & Conditions and/or Guidelines for selling, then please click the link at the bottom of the product page, which says ‘Report a violation to DaWanda’. Then you can fill out a brief form specifying the type of violation, and any personal comments. Reporting violations with this link is the quickest and most efficient way to bring them to our attention.

What should I do if I have any other type of problem using DaWanda?

Firstly, you should take a look at our Help pages, including our FAQ for Sellers and our FAQ for Buyers, to see if they contain the solution to your problem. If you are still having difficulties, then don’t hesitate to send an email to feedback-en@dawanda.com