Cancellation
Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must contact us
Lisa-Maria Graf
Friedrichstr.32
16540 Hohen Neuendorf
0160/990 45 937
E-Mail: mail@graf-illustration.de
by means of a clear statement (such as a letter sent by post, telephone or e-mail) of your decision to withdraw from this contract.
You can use the attached model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal:
Unless otherwise specified, the right of withdrawal does not apply to distance contracts for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to the personal needs of the customer.
Whether the delivered goods fall under this exception can be found in the respective product description in the shop. If the seller sees the goods excepted from the right of withdrawal, the product description contains a corresponding note.
In case of dispute, it is up to the seller to prove that his goods were made to customer specifications or clearly tailored to the personal needs of the customer.
Receiver:
Lisa-Maria Graf
Friedrichstr. 32
16540 Hohen Neuendorf near Berlin
Telephone: 03303/544 97 87
E-Mail: mail@graf-illustration.de
If you want to revoke the contract, please fill out this form and send it back together with the goods.
withdrawal form
I / we hereby revoke the contract concluded by me / us for the purchase of the following goods:
Product name number
__________________________ _____
__________________________ _____
__________________________ _____
__________________________ _____
__________________________ _____
Your personal information:
_______________________________
First name Name
_______________________________
Street and house number
_______________________________
Postcode / town
Information about the order
_______________________________
order date
_______________________________
goods were recieved on
_______________________________
Date, signature
