Welcome to Hooked On Ewe, All items in my shop have been handmade by me. I love to work with sterling silver, gemstones, wood, and clay and most of what I sell will fall into the categories of crochet, knitting, or spinning. I specialize in tools-- crochet hooks, looms, knitting needles, stitch markers, spindles, etc.-- but you'll also find patterns and made items in my shop. I welcome custom orders. Please contact me if you would like something special. All items are shipped within 4 working days of payment with the obvious exception of custom orders which generally require an additional 1-2 weeks. All items are carefully packaged and shipped Royal Mail. I cannot be held responsible for delivery times, but I will do my best to ensure a ‘quick ship’. For both your convenience and mine, I only accept PayPal. I will notify you if I have not received payment within 3 days of purchase. After 7 days if I still have not received payment and have not heard from you, I will cancel the order. Returns are dealt with on a case by case basis. Please contact me if you would like to return a purchased item. Returns will not be accepted on custom pieces or items that have been used. Returns and partial refunds are not available on ‘Treats for Ewe’ purchases. Thank Ewe, Christy & Lucy Lou