These are the most frequently asked questions. If you can't find here the answers to your questions, please contact me.
Q: Where do you buy your supplies?
A: I buy all the supplies at local craft stores. Occasionally I get supplies online.
Q: I want registered mail, is that possible?
A: If you want registered mail, please contact me. Registered mail is 6€.
Q: How do your ship big packages?
A.: All big packages are send out via Hermes Versand: https://www.myhermes.de
Q: Do you make all the items? They're made out from what?
A: All jewelry is handmade. They're made from HAMA Beads, Shrinky Dinks, Polymer Clay, beads and findings.
Q: How long will take my order?
A: All items are made to order and by hand by one person so please allow at least 3 weeks until shipping.
Q: I'm wondering if it's possible to ask a custom made item? How much would it cost?
A: If you want something special, an other color, an other size or something completely different, it's no problem. I love to do custom work. Just let me know, what you want. Prices are according to complexity & materials.
Q: Can I get a longer chain for my pendant?
A: If you want an other chain, a longer or a shorter chain, no problem. Just let me know.
Q: I can't wear ear studs, is it possible to get ear clips?
A: If you want ear clips instead of ear hooks or ear studs, just contact me. It's mostly possible.
Q: My item looks a little bit different to the item on the photo. Is this normal?
A: Every item is a single piece... So there can be minor changes or little differences in color from the photos to your jewelry piece. These are no mistakes, that's because of the handmade process. Every item will be made just for you.
Q: Are your products vegan?
A: Every of my items is vegan, only when it's mentioned that leather or wool is used, than not. I usually use cotton band, cotton wool and Acryl- or Polyester-Mixtures.
Q: Do you shipp to the USA or ther countries outside Europe?
A: Yes! I ship my goods worldwide. Please read my shipping cost chart.
Q: Where are you based?
A: porcelinaZERO is based in Germany, Europe.
Q: How did you come up with the name porcelinaZERO?
A: I was searching for a online name some years ago. I'm a big Smashing Pumpkins fan (since 16 years now!), I love the sound of the name "Porcelina" (as in the song "Porcelina of the vast ocean") and i really love the song "Zero". So, I put both together and that's it.
Q: How long have you been making jewelry?
A: I've been making polymer clay jewelry for over 20 years now, shrinky dink stuff for about 4 years and HAMA Beads stuff 3 years, but only started selling in September 2007.
If you have any questions, feel free to ask.