Q: Can I order wholesale bolts, even though I'm not a business?
A: Yes, we allow anyone to order large quantity for less price on our website.. Please note - some wholesale orders may take 2-3 weeks to fill if the item is not in stock at our warehouse. Please contact us first to check availability.
Q: How quickly do your ship orders?
A: We make every attempt to ship within 2-4 business days from receiving the order. More than likely we are able to ship within 1 to 2 days.
If you need your order by a certain date or would like more personalized follow-up, please indicate your request in the Customer Notes section of the check-out.
If you have made a special request for us, and we are out of an item, we will contact you to discuss how you would like us to proceed with your order. Also, due to wholesale demands and store special orders we occasionally are out of stock on a color. If this is the case your order may be delayed until we are restocked from our suppliers. Please call us for available quantity if you are in a rush (see preceding entry). If you have provided an email address, you will receive email notification when you package is shipped out along with a tracking confirmation number.
We are not responsible for delays in shipping due to our shipping company, weekends, or holidays.
Q: I can't see my cart or a check-out option?
A: All computer screens are different. You should be able to view our whole site from your screen, but some people may have to scroll over to the right.
Q: How do I make a return?
A: If we have made an error with your order, please contact us, and one of our representatives will assist you. We want you to be happy with our service, and we will attempt to accommodate you if we are able to. If you are returning an item because you have changed your mind, you will have to pay for the return shipping.
Q: How can Scarves & Beyond sell at such low prices?
At Scarves & Beyond we sell at extremely competitive prices as we are a dedicated internet superstore and hence cut out the more traditional costs associated with retail outlets such as high street rents, rates, high labour rates, etc.
Direct purchasing and intense bulk buying enable us to pass these savings on to you, the customer!!
Q: What type of products do you supply?
Scarves & Beyond provide you with a massive selection of fabrics, jewelry, artistic glass, vase and sculpture from wood and other craft items. Unlike many of our peers we have a very large holding of stock and are in an excellent position to fulfill your orders with immediate delivery.
Q: What about items not available on the site?
If for any reason you cannot find what you are looking for or we are not advertising for sale a product you are searching for, our team of dedicated sales executives will endeavor to do their best to search for the product you wish to buy.
Q: How do I pay for my order?
At the moment We accept only paypal for a small order or bank transfer for a large quantity of items.
Q: What happens if i cannot buy the quantity i require?
Although our inventories are considerable, it is not possible to hold endless supplies of all the items available on our store. If you receive a message stating your desired quantity is not in stock, we recommend that you continue with your purchase as it is normally possible to fulfill most orders. If for any reason we are unable to complete the order, we will issue you with a refund.
Q: I have not received a response to my email?
In the event you have not received an email response, please check your spam/junk folders as you may have your filter settings set too high.