I would like to buy more than one item do you have combine shipping?
Yes I do.
How can I see the shipping cost before I place my order?
check the shipping section of the item you would like to buy.If you are ordering more than one items shipping is based on the highest shipping cost plus the additional shipping cost of each item you add in your basket.
Why do I have to pay additional shipping cost for multible items ?
By adding more items in your order the size and the weight of your package changes so I'm only adding a small extra fee for the additional items so your package will have the cost of the postal fee.
how soon I will get my order?
all orders are shipped 1-2 days after cleared payment.Mail for countries within Europe takes 3-5 days to be delivered but this has also to do with your local post office.Average time for receiving your order from the minute you place is 7 working days.
I have received my order and it contains damaged items ?
First of all report it to your local post office.Then please take a moment to take some detailed photos of the damaged items and send them to me.I will do my best to get the best solution for you
I haven't received my order what should I do?
First off all check you dawanda order details this will give you an indication on when your order was send. Sometimes there are reasons for late shipping.for example not cleared payment,custom order etc.If your shipping date is older than 20 days(for Europe)or a month (international) please contact me so I can search for your package.
I would like to return my order?
Unfortunately I do not accept returns because the cost of this will be unaffortable for my small business,mostly because almost every item you see here is made to order.So please consider carefully your order.I do accept returns on some occasions but for this you will have to send me a message with your reason for returning the items you bought.
If you'd like to do that please use the message button you see in your order form so I would know what you have ordered
I have a shop and I would like to sell your items in my shop ?
if you'd like to sell seven keys products in your shop please contact me or send a mail at firstname.lastname@example.org with a few details about your shop,location, etc and the products you are interested in and I will send you more informations on wholesale.