(Q) Do you offer bespoke service?
(A) Yes. Many of my jewellery pieces can be adapted with various clasps or special stones.
I enjoy discussing what my customers want and delight to craft what they love, so inspire me and contact me at firstname.lastname@example.org or through Amazon with your idea's.
Bespoke jewellery takes on extra meaning to you. Because each individual piece of jewellery is especially adapted or designed to your specifications, it quickly becomes part of your personality.
(Q) I’ve seen a piece of jewellery that I like, but I would like the length of the chain altered/the bracelet size reduced or enlarged, is this possible?
(A) In most cases, yes. Please contact us regarding the piece you are interested in and we’ll see what we can do. Payment will need to be taken before alterations are made.
(Q) How quickly will I receive my order?
(A) Most orders are dispatched within one to two working days and most orders will require a signature upon delivery. Delivery time will vary depending on where you live. Items sent to UK addresses should arrive within two to three working days for items sent First Class Recorded. Most international orders should reach their destinations within 5-10 days. International orders under £50.00 will not require a signiture.
If an item is needed urgently, please contact us before ordering.
(Q) How do you ensure shipments will arrive intact?
(A) All SilverLily Jewellery shipments are packed and shipped in such a way as to ensure safe delivery, and we've chosen shippers with excellent track records.
(Q) Are the gemstones used in your jewellery designs genuine?
(A) Yes, the gemstones used in our designs are guaranteed to be genuine and are sold with a full money back quality guarantee.
(Q) What is Vermeil?
(A) Vermeil is a combination of Sterling Silver with a layer of gold on top. To be considered vermeil, the gold must be at least 9 carat and be at least 1.5 micrometres thick.
(Q) Will details remain safe and private?
To help us provide the best possible service and understand your needs, we use the information we collect to process your order and provide you with a more personalised shopping experience. To do this we may need to collect information such as the products you purchase, your billing and delivery information. However, we feel it’s extremely important to protect and enforce the confidentiality of this information very strictly, and under no circumstance will we sell or rent it to other business or third parties.