FAQ For My shop
Can I made the clothes in my own size?
Yes,all clothes can be made in your own size,you will have to tell me the detail size of the clothes you need.
made to order will take 20% more fees, and do not accept return and exchange.
Can I made the clothes in other color?
Yes,please send me some photo of the fabric,I will check if I can find the fabric.
can I pay via Bank transfer or other way?
sorry I only accept paypal, it is safe and fast
How can I know my order status ,of if I have some question.
please check your message box,usually I will write to tell your the order status every 3 days.
or please write to me,I will reply and help in 24 hours.
After you place an order,In how many days I will get my clothes?
after you place an order,it will take me about 7 days to handmade the clothes for you, and I will ship it out in 15 days after you place an order.
and the shipping will take about 7-15 days.
you can see more information about the shipping in my shop policy
where can I trace my package?
please check your message box,I will leave a tracing number
and you can find where to trace the shipping in my shop policy-about shipping
what can I do if I have problem?
please check Return and Exchange Policy and FAQ of my shop,and write to me as soon as possiable,I will reply and help in 24 hours.
why I have to pay Import duties, taxes and charges
Import duties, taxes and charges are NOT included in the item price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to making your purchase.
Why do not ship the package right after I place an order?
All clothes need customs made after place order, Usually,It will take me about 7 days to made the clothes for you,and I promise I will ship the package after you place an order,check your size,address,and phone number,make payment.
if you find that I did not do this in 15 days ,you can cancel the order and I will pay your money back.
The tracing number I give can not be see on Post office’s web
if you got this problem,please do not worry,and write to me as soon as possible, I will check with my post office. may be they lost the package or they change the tracing number for the package.
If you can not got the package in 1 month after I ship the package,and my post office can not tell me where is the package,it may be lost.
then if you still want the clothes,I will send you a new package free.
if you do want the clothes any more,I will pay all your money back.
package been send back to me by Post office
After the package arrived in your country,if the post office can not find your address(wrong address),or can not get in contact with you in 7-12 days, they will send the package back to me,and I will have to pay the back shipping fee.
when you place an order,I have check the address and phone number with you,and when I ship the package,I have leave a message to tell you about the shipping.
so when I get the package,if you want me to send the package again,you will have to pay the shipping fee again.
if you do not want the clothes any more,you have to pay the shipping fee to your country and the back shipping fee.