[Festive Season Shipping]
+ Delivery will be arranged within 5 working days (or more, depending on the quantity of your order) for dolls and ring pillows during festive season, i.e. Christmas (November to December)
+ Please add 3-5 days to the standard shipping transit time for all orders, due high shipping schedule of most carriers.

[Registered Mail Service - Domestic & International]
Registered mail service is recommended at all times, as we will not be liable once the package leaves our care to the carrier.
+ Registered mail service requires a signature to receive package, hence the added security.
+ Consignment number is assigned for tracking, however, package status is dependent on how regular your local post office is updating the records.
+ Delivery will be arranged within 3 business days upon receipt/clearance of payment.
+ Registered mail service has a limited liability up to Euro 35.
+ Please make sure your shipping address is accurate; if your shipping address differs from your paypal shipping address, please state which address to ship to. We will ship to your shipping address registered with Dawanda.

[Regular Mail Service]
+ Regular mail service is cost effective, however tracking is impossible, we are unable to assist in tracking the package in any unforeseen circumstances. i.e. lost packages, delayed shipment etc.
+ Insurance is not available for regular shipping service.

[Registered Surface Mail Service]
+ Registered surface mail is the most cost effective amongst all shipping methods.
+ Consignment number is assigned for tracking, however, package status is dependent on how regular your local post office is updating the records.
+ Registered mail service has a limited liability up to Euro 35.
+ Please make sure your shipping address is accurate; if your shipping address differs from your paypal shipping address, please state which address to ship to. We will ship to your shipping address registered in the account you set up with Dawanda.
+ Surface mail takes from 6 to 15 weeks to arrive (refer to transit time url below for a more accurate estimate on the transit time to your destination)

[Shipping Insurance]
+ Additional shipping insurance is available at minimum Euro 2.80 (upon request).
+ Insurance is only available with registered packages.

[Express Shipping]
+ Speedpost by Singapore Post is available upon request.
+ Courier service via Fedex is available upon request.

[Crochet Pattern Delivery]
+ Crochet pattern in electronic copy is delivered via email within 24 hrs upon receipt of payment.
+ File is sent to the email address registered with paypal (default email), unless requested otherwise.
+ Check spam/junk folder for the email , at times, mails may end up in the spam folder.
+ Add sales [at] simpleartsplanet [dot] com in your safe list.
+ Non-receipt of PDF file must be informed to us within 3 days from date of transaction.

Useful information:
Singapore Post airmail/surface transit time
http://singpost.com/quick_services/downloads/AirmailTransitTime.pdf
SpeedPost worldwide transit time
http://www.speedpost.com.sg/Worldwidecomparison.html

[Packaging for Dolls]
To achieve cost effectiveness, we ship our dolls with bubble wraps and brown paper, which reduces the shipping weight. If you wish to have the dolls shipped in box, please leave a message at checkout, and additional charges will be applied to your order.

[Customs and Import Duties for International Shipping]
International shipping may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance is borne by buyers. We have no control over these charges and cannot estimate the amount. Shipping policies vary from country to country, please contact your local customs office for further information.

[PAYMENT]
We accept PayPal payment only.

[PAYMENT TERMS]
Payment is appreciated immediately upon confirmation of order, delivery will be arranged within 3 business days upon payment.

[PAYMENT PROBLEMS]
A notification email will be sent to buyers if payment is not received 3 days upon order confirmation; response not received within 24 hours of email will result in negative feedback and cancel of order.

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