--- order turnaround time ---
Generally I aim to have orders turned around within 1 to 2 working days of receiving payment. If there is a delay for any reason I will contact you.

If you urgently require your order please contact me to discuss this.

--- general shipping ---
I post items from Sydney, Australia by Australia Post, using airmail for deliveries outside of Australia and Parcelpost within Australia.

Delivery to most locations outside of Australia generally takes between 3 to 8 working days. Delivery within Australia is usually within 2 to 6 working days.

Delays are rare, but they may occur for reasons beyond my control, including checking by your local customs officials.

--- packaging ---
My orders are mostly shipped in small boxes which both protect your purchases and should be thin enough to fit through any letterbox. If you order a large number of items or some of the few larger pieces I sell, the box I use may need to be larger.

All jewellery purchased is also wrapped to help protect it.

--- tracking and insurance ---
Tracking of parcels is not available from Australia without paying exorbitant international courier charges (from US$60).

Also costs of insurance are high enough that I do not include these in my standard shipping prices.

Should you wish to purchase insurance for your delivery, please contact me asap after placing your order to arrange this. Note that the starting cost for shipping including insurance will be approximately US$17.00.

--- missing deliveries ---
Generally deliveries are reliable from Australia and it is very unusual for items to go missing in transit.

However, if an item you have ordered from me has not arrived within 8 working days, I would ask that you wait another couple of working days prior to contacting me as it may well arrive during that time.

If after that time your order still has not arrived, please contact me to discuss the matter. If you purchased insurance for your delivery I can undertake a claim asap and replace your order. Otherwise I make decisions on a case-by-case basis.

Note that all of the customs forms for my orders are scanned and I retain copies of the numbers for each international delivery, helping Australia Post to investigate missing parcels after some time has passed.

--- customs and import duties ---
Unfortunately I have no control over any duties which may be added to the cost of your parcel by your own country's customs officials. As the importer, it is the responsibility of the customer to pay any such duties which may be applicable.

However, note that the vast majority of my deliveries have not attracted duties in most countries, but you should check with your local officials if you are concerned about this.

Note that all of my customs forms describe the contents as 'fashion accessories'.

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