Terms & Conditions

Gallery Juana (Juana Almaguer) is not responsible for any duties or customs fees; they are the sole responsibility of the buyer.

Cancellation and return policy

Refund Policy: If you are not happy with an item, Please contact me within 3 days to work out an arrangement.

Postage and payment policy

Shipping and Handling: After receipt and clearance of payment, items are shipped air mail through the Japanese Postal Sevice within 2 business days . Your item will be packaged in a flat container or tube as noted in listing. Depending on the season, the situation of delivery transport, customs clearance, and local handling conditions, the number of days will differ. For a list of locations and average time frames, please visit http://www.post.japanpost.jp/int/deli_days/normal/tohoku_en.html