KlaraKleingeld

Klara Kleingeld - cherchez la femme!

Vienna, Austria

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    Welcome! Welcome!

Due to the current situation I want to inform you that I'll be here for you and happily create beautiful things for you, also custom orders are always welcome! Unfortunately there are still restrictions on international shipping and at the moment I can only offer shipping to destinations in Europe, the US and Canada. There might also be delays in some countries due to restrictions, please check with your post office for informations. Because of delays and items getting lost in the mail I'll currently only offer registered shipping for destinations outside of Europe, you don't need an additional shipping upgrade. But please note that international shipping can take longer than usual and I can give no guarantees. If you have any questions please feel free to ask before placing an order!
I'll do my best and I'm sad about the current situation, but I hope it will be getting better. As soon as international shipping to all countries is possible again, I'll re-add the option to my shop. Stay safe and take care!

In my shop I offer you fine handmade accessories with a love for vintage and japanese flower art. Old Hollywood and the wild 50s are always a great source of inspiration, and I especially love flowers and bows in all kinds of variations.
Bridal accessories like sashes, hair adornments or shoe clips are one of my favorite items to make, and I love custom orders! To know that I could help a bride-to-be make her most beautiful day even better with some unique treasures just makes me happy and each of the lovely thank you notes I received over the years puts a big smile on my face :)
With opening my etsy shop this year I hope to be able to make more people - and brides - happy with my creations around the world.

If you have any questions or wishes just let me know, I will always do my best to get you just the special something you are looking for. And if I don't already have it, I will create it ;)

Announcement

Last updated on Jul 17, 2020

Welcome! Welcome!

Due to the current situation I want to inform you that I'll be here for you and happily create beautiful things for you, also custom orders are always welcome! Unfortunately there are still restrictions on international shipping and at the moment I can only offer shipping to destinations in Europe, the US and Canada. There might also be delays in some countries due to restrictions, please check with your post office for informations. Because of delays and items getting lost in the mail I'll currently only offer registered shipping for destinations outside of Europe, you don't need an additional shipping upgrade. But please note that international shipping can take longer than usual and I can give no guarantees. If you have any questions please feel free to ask before placing an order!
I'll do my best and I'm sad about the current situation, but I hope it will be getting better. As soon as international shipping to all countries is possible again, I'll re-add the option to my shop. Stay safe and take care!

In my shop I offer you fine handmade accessories with a love for vintage and japanese flower art. Old Hollywood and the wild 50s are always a great source of inspiration, and I especially love flowers and bows in all kinds of variations.
Bridal accessories like sashes, hair adornments or shoe clips are one of my favorite items to make, and I love custom orders! To know that I could help a bride-to-be make her most beautiful day even better with some unique treasures just makes me happy and each of the lovely thank you notes I received over the years puts a big smile on my face :)
With opening my etsy shop this year I hope to be able to make more people - and brides - happy with my creations around the world.

If you have any questions or wishes just let me know, I will always do my best to get you just the special something you are looking for. And if I don't already have it, I will create it ;)

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Klara Nadine

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Klara Nadine

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Shop policies

Last updated on May 10, 2022
Hello and a warm welcome from Klara Kleingeld!
All my products are designed and manufactured in Vienna. Customer service is just as important to me as the quality of my products! And I love custom orders, so if you have any special requests, need a specific color or even an item designed just for you, send me a message! If you have any questions, suggestions, complaints or requests please contact me either per mail (klara.kleingeld(at)hotmail.com) or per Etsy! I will reply as soon as possible, please also check your spam folder!

How do I purchase an item on Etsy? You can find a detailed guide here:
http://www.etsy.com/help/article/339

Please contact me if you want to sell my products in your store! Klara.kleingeld(at)hotmail.com


Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 24 hours of purchase

Payment

Currently I can offer the following methods of payment depending on the region:

Only within the EU:

- SEPA bank transfer (formerly EU Standard Transfer):
Select the payment option "Other" and receive all
necessary bank information in the order confirmation e-mail.

No additional bank fees will be charged using the IBAN and
BIC in a bank transfer in Euro within the EU.

Note: For transfers other than SEPA or in another currency,
bank fees may apply which have to be paid by the buyer.

EU and other countries:

-PayPal: You can use your Paypal account or pay as a guest (without Paypal account) with your credit card.
More informations at: https://www.etsy.com/help/article/361
- Etsy-Payment Services including etsy gift cards


If you have any questions about payment methods please contact me!

Shipping

Please make sure your shipping address is correct when ordering on Etsy. For orders delivered to a wrong adress / orders returning to me because of a wrong adress you have to pay for any additional costs that apply if you haven't provided me with the correct address.

Most of my products are made to order, information about manufacturing time is given for each product. Ready-made items will usually be shipped within the next business day after payment. You'll be notified as soon as the item is on its way. (please also check your spam folder)

If you purchase more than 1 item, I can usually ship everything in one package, so only the highest shipping cost of the items ordered will apply once. If you have any questions about shipping costs please contact me before you order!

On January 1st 2017 the Austrian Post has increased their prices drastically. To keep shipping costs as low as possible I now send the smaller items "economy":
Austria: 1-2 business days
Europe: 5-10 business days
Outside Europe it may take more than 10 business days depending on the destination.
If you want or need your items faster I now offer a shipping upgrade that you can choose during check out. If you choose a shipping upgrade I will ship your items "priority" (Europe 2-4 business days, rest of world 5-10 business days)
Larger items will be sent with Hermes Logistics in the EU (usually 3-5 business days), and worldwide with Austrian Post or DHL (times may vary).

Please mind the customs and import regulations in your country. Possible fees have to be paid by the customer and are NOT included in shipping costs. Ask your local customs service for all necessary information. Usually within the EU/Schengen area no additional taxes or customs apply.

If you have any questions regarding shipping contact me.

Additional policies and FAQs

Additional Policies and FAQs
Available quantity:
If you would like to order more of one item than is currently available, please contact me before purchasing and let me know your desired number of pieces. If it is possible for me to fulfill your requests, I will list a corresponding item for you.

Custom orders:
I love custom orders! If you would like different colors, sizes or materials contact me before you make a purchase and we work out the details for your desired item. No matter if you just want a slight color change or a completely new and unique item, I will do my best to fulfill your requests (as long as it is “technically possible” of course). Details on possible variations/personalization can also be found in the descriptions of my listings.
Please always contact me before you make a purchase, so I can list a private article for you.
Please note that custom orders are not returnable! In case you request special and expensive materials I have to buy specifically for your custom order I might charge a percentage of the final cost of the item in advance.
If you request a custom order the order cannot be cancelled after I started manufacturing the item for you.


All my items are made in a smoke and pet free environment.
My items are not suitable for children under three years of age.

Decoration objects on the product photos are NOT part of the offer! See description of items for details.

Please note that actual colors may vary slightly depending on your monitor settings.

The statutory warranty rights apply to all my products in my shop.

I own the rights on all my product and model photos. If you want to use my photos you need written permission. If you want to feature any of my products on your website, blog, social media or other publication, please contact me via email!

Your data will not be disclosed to third parties. (this does not apply to necessary shipping details I have to provide for having your item delivered to you)


Impressum:
Nadine Haumann
Altmannsdorfer Str. 50/9
1120 Wien
Österreich
Mail: Klara.Kleingeld [!at] hotmail.com

USt-ID: ATU68305755

Privacy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of a hair accessory, for example), if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. In simple words: I need to provide your address to the delivery company (e.g. Hermes or Austrian Post) for your order to be delivered.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, any address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I am obligated to keep information on my sales and business for tax purposes for 7 years. So I generally keep your data for the following time period: 7 years.

Data saving

I only save your data on my personal computers and/or storage, I do not use cloud services to keep your data as save as possible.

I will not use your email adress you provided on Etsy to send you any marketing emails. I currently do not provide a newsletter for Klara Kleingeld. If you signed up for any Etsy newsletters please see their privacy policy as to how they handle your data.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. (I currently do not offer a newsletter/marketing mails.) In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Nadine Haumann, am the data controller of your personal information. If you have any questions or concerns, you may contact me at klara.kleingeld [!at] hotmail.com. Alternately, you may mail me at:

Nadine Haumann, Altmannsdorferstr. 50/9, 1120 Vienna, Austria
See this Seller Handbook article for a sample privacy policy you can customize for your shop.

Seller details

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