MarapulaiClothing is taking a short break
Reviews
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Helen on Jul 7, 2020
1 out of 5 starsI am not sure what to say about these shoes and this store. Had various problems throughout the whole process. I initially posted an overly nice review, because I do believe these are nice shoes and a nice store, but I have not worn the shoes because they are made in a different style from what I ordered and are also quite awkward/uncomfortable to walk in. I agreed to pay extra shipping costs to be sent a new pair of shoes (in an attempt to be considerate of the ways we humans make mistakes sometimes), despite the fact that it was not my mistake that the shoes were made in the wrong size (about 2 sizes bigger than the size I had ordered), but the next pair of shoes were sent in a totally different style that I had not seen pictured anywhere on their shop page.
Marapulai responded on Aug 23, 2020
We are sorry about you aren´t satisfied with the shoes. We made the shoes according to your given measurements, so we can't understand that the first pair didn't fit you. We have then agreed to make a new pair for free and only charge a small part of the postage costs (postage in Indonesia is really expensive), which you agreed to. But then you asked us to make another model (white creepers) instead the first one (only in brown leather). This model looks different, and I send you pictures to be sure, you want the different stitched style. So we did that! Now are you complaining, that we didn't send the same model as the first one. Huh?! Sorry, but that's not our fault! We have already sold these shoe models many times and never had a customer, who said that the shoes are uncomfortable and not wearable.
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jshi7657 on Mar 3, 2020
5 out of 5 starsBest shoes ever.. A work of art.. Go for it.. Buy yourself a pair
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ALSCHWAYZ on Jan 13, 2020
4 out of 5 starsGet insoles. The ones that come with the shoes are awful. It's a very thin shoe also (the pics deceived me a bit). Ordered them in full black and received them in black with a gold zipper (which I hated). Complained about this and they refunded me $35 US. Painted the zipper with metal paint. After everything was said and done... Its a nice shoe. Good customer service. Get a half or full size bigger. Would give a 5/5 if my order didnt come with headaches.
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Red Martyr on Jan 9, 2020
5 out of 5 starsnice boots, definitely worth the price. Theyre very light in weight. The construction was completed in only 3 weeks and it shipped as expected (i received it on a Sunday).
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wendy on Nov 23, 2019
5 out of 5 starsBeautifully made shoes.Ran a bit small so may want to size up
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Walter on Sep 18, 2019
5 out of 5 starsSuperb quality on my boots. Hard to find boots this tall and gothic. I'm astatic with the outcome highly recommend
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Sebastian on Jun 18, 2019
5 out of 5 starsThe work on these boots is amazing! they are very comfortable and stylish. I will definitely cherish having them for years to come.
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Peter on Nov 4, 2018
5 out of 5 starsThis is my third custom purchase from Marapulai and, as with the previous two custom orders, I'm absolutely delighted with both the product and the service provided. When the gift-wrapped parcel arrives, it's personal and you can feel the dedication of the manufacturer. I can't recommend this business enough for their design, quality and service. I look forward to my next purchase..... :-)
Inspiration and Design that´s my life
Shop members
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Ilham
Owner, Maker, Designer
I studied product design (BA) at ITB in Indonesia and later studied Digital Media (M.Sc.) at University of Bremerhaven in Germany. After my graduation in begin of 2011, I started Marapulai Clothing and Rangkayo Sneakers together with my wife Saskia.
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Saskia
Marketing, PR, Customer Care
I studied Applied Cultural Sciences at University of Lüneburg after learning as a travel agent. Since beginning I am Supporting Manager of our company (brands) Marapulai & Rangkayo. I do accounting, online marketing, customer care.
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Oziel
Local Shop Assistant, Shipper
Oziel is our local store assistant. He takes care about customer service in our local store in Indonesia and about international shipping.
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Iyad
Shoemaker
Our shoemaker Iyad is very important for our team. He create all this shoes.
Production partners
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Sole supply
Tangerang, Indonesia
Andri is our sole manufacturer. His small workshop with a few employees looks really good and nice. We are working together already several years. He is a husband and father of one kid. His tools: drill press, clamp, drill bit and raw rubber.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Terms & Conditions and Right of Withdrawal
Seller details
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