Cancellation and return policy

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About Items
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Much thought and care goes into the creation of each item so that it not only lasts for many years to come but also looks and feels great. I back my work 100% and I wouldn't make something that is not to the standards of quality and design I aspire to. Items are priced according to materials and time spend on the project.

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Shipping
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All purchases are shipped within 2 business days including Saturdays.

Delivery Time ::
UK, First Class (takes 2 to 4 days)
US and International, Air (5 to 10 days)

Shipping Cost (knit accessories)::
UK and Europe, First Class, $4, ₤2, €3
US and International, Air, $4, ₤2, €3

Shipping Cost (toys) ::
UK and Europe, First Class, $8, ₤4, €5
$6, ₤3, €4 if shipped with another toy)
US and International, Air, $12, ₤6, €7
($10, ₤5, €6 if shipped with another toy)

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Payment
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If you'd like to make a purchase, I accept Paypal and credit card payments through Paypal (you do not need to sign up with Paypal to pay).

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Refunds and Exchanges
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I will only sell and mail products that are in the finest and most fit condition. If for some reason you find that the item is not satisfactory, email me at maribelmade@gmail.com within 3 days and we can arrange for an exchange or refund. However, the product must be unused and in the same condition as when it was sent to you. Refunds equal the cost of the item bought LESS shipping. I ask that customers pay shipping for exchanges since all items are properly photographed and sold as advertised.

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Custom Orders
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If you see something you like, but it's not in the color(s) you'd like, please ask me about a custom order. I would be happy to make something to your specifications!

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Consignment
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If you think one of my pieces would fit in your shop or gallery inventory, please email me at maribelmade [!at] gmail.com.

If you have any questions or comments don't hesitate to contact me at the email address above or through the DaWanda site. Thanks for browsing!

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