Imprint
Nancy Farmer
The Old Farmhouse
Pit Hill Lane
Moorlynch
Bridgwater
Somerset
TA7 9BT
United Kingdom
Terms & Conditions
I sell prints, cards and original artwork. All artwork sold is entirely my own work unless otherwise stated. I retain the copyright on all artwork sold.
Cancellation and return policy
PRINTS, CARDS AND REPLACEABLE ITEMS
If you are not happy with an item, please contact me. I will replace or refund damaged or lost items. These will be dealt with case-by-case, but in general items that you do not want (but are undamaged) must be returned to me first, damaged items may sometimes be replaced without first being returned, unless they are limited editions. I will refund the return shipping if you do have to return a damaged item.
ORIGINALS
Originals will always be covered in the case of damage or loss. I will accept returns, but will not be able to refund shipping, unless the item is returned because of damage.
Postage and payment policy
PRINTS, CARDS AND REPLACEABLE ITEMS
Very few items are ever lost in the post, and as a result my policy is that I would rather replace lost or damaged items and cover the cost myself, than pay for every item to be tracked and insured. So all replaceable items (i.e. non-originals) are covered by my assurance to replace anything where necessary.
I ship inland by Royal Mail First Class post, overseas by Airmail. I may add insurance and/or tracking to the parcel, but, as stated above, this is so that I can re-claim the cost myself if I need to replace anything.
ORIGINALS
Shipping of originals are considered case-by-case. I ship very few originals, and always with insurance unless the value of the original is very low (eg. in the case of pin-back buttons with original drawings in them) In this case they will still be covered by the default minimum postal insurance that exists on all packages and letters. In any case I will refund the value of the item.
