Business Contact Details

www.zestybetsy.com
betsy@zestybetsy.com
for a little more personal glimpse http://twitter.com/zestybetsy
and http://www.flickr.com/photos/zestyb/

*Custom Orders
Do you see something you like, but it's not your size or favorite color? you'd like to swap in a different stone? Fall in love with an item on my flickr stream? Want a bracelet or earrings to go with a necklace? If so, I would love to talk with you about a custom order! Perhaps you need more than I have listed in the shop? I do like to space things out, so please don't be shy in asking.

*WholeSale Orders
If you are interested in carrying Zesty Betsy, I'd happily send you my catalog & rate card. Please use the email address above.

Terms & Conditions

Just a reminder ~ I do my best with descriptions, but monitor colors and display are not uniform! and the size of items can be difficult to guess. If you have a question, use the contact link in my shop, or send me a message to Betsy@ZestyBetsy.com. I will answer promptly.

All Zesty Betsy items are created and stored in a smoke-free environment! Alas the cats do enjoy helping me in every way they can ~ holding down paper, helping me list items by sleeping on the keyboard, eating beading wire ~ I keep them out of the craft room, and the studio but *sigh* somehow they do get into the things you want them to leave alone.

* Shipping Method
I do combine shipping on multi item orders.
My default shipping rates are for US Postal Service First Class. These are guesstimates where I used the farthest service zone from Boston, MA, USA. Packaging and handling charges are included in the shipping figure.

Do you need it faster? Let me know. Depending upon your needs and ultimate location ~ how fast you need it, tracking options, etc ~ shipping methods may be adjusted as you need.

All items carefully protected and wrapped up in packaging suitable for giving as a gift.

*Shipping address
Is this a gift? Are you shipping to someone else? I'd be happy to do this service for you.
Generally, I want to ship to the confirmed PayPal account address if you do pay with PayPal. PayPal offers some address verification assurances; please make sure your PayPal address is up to date. I will ship items as gift deliveries, just make a note in the "note to seller" so I won't delay the shipping since ~ If there is a difference between your DaWanda address & your PayPal address, I will contact you to confirm the the correct destination. I can include a little gift note tag and omit an invoice/packing slip on gift orders.

*Shipping Times
Normally, items are shipped out within 48 hrs of receiving confirmed payment, except Sundays & holidays when the post office is closed. Usually faster! Customized items will note in their descriptions if there is a lag time for creating or customizing the items.

If an item does not arrive domestically within 7-10 days (international ship times will vary and may be as long as 6 weeks to some locations!) or it is damaged in shipping (on no!), please contact me...Pretty please, do not leave negative or neutral feedback without contacting me first!

*International shipments
I love shipping to my international customers. Some items are restricted – such as seeds and organic materials - so some listings in the shop are without an international shipping option. If you do find that the items are allowed, I will happily update the listings and ship to you.

*Return policy
I want you to be a pleased & happy happy with your purchases. I am pleased to offer a store credit for most items, and a full refund when possible. Store Credit or Refunds of your purchase price are accepted for 10 days after receipt of the items, less any shipping charges. Please contact me for additional return information. Do not return items without prior communication. Store Credit and Refunds will be processed within 48 hours of receipt and inspection of goods.

*Taxes (Ugh)
Do I have too? If you purchase and ship your items within Massachusetts, USA yes, a 5% sales tax will be added when you check out thru PayPal. On the plus side, if you also happen to be somewhat local to me in Boston, arrangements could be made for a pick up to eliminate any shipping (-:

*International shipments customs, tariffs, VAT, import duties
More taxes? maybe... Some items, most often high value items, may be assessed custom tariffs, taxes, or duties. All such local government fees are the normal responsibility of the purchaser.

Sales are not retroactive for prior transactions, nor are they applicable to other Zesty Betsy or DaWanda stores, or subsequent transactions. Sale prices are either refunded to the PayPal/Credit card thought PayPal, or an invoice is generated and sent to the email address used for the purchase.

Thanks for shopping. Betsy

All contributed text & images © Zesty Betsy

Cancellation and return policy

I want you to be a pleased & happy happy with your purchases. I am pleased to offer a store credit for most items. Check the T&C for full details.

Postage and payment policy

PayPal is automatically accepted on all listings.
Zesty Betsy can accept your credit card directly, or if you would like to make arrangements to use Google Checkout (US customers,) I'd be open to that as well. At this time Bank Transfers are not available.

Items are shipped USPS First Class with tracking if available within 48 hours of payment. Please see T&C for additional details