Business Contact Details

Ruby Mole
Cosy Candles & Aromas
67 The Slades
Basildon
Essex
SS16 4SJ
United Kingdom

Tel: 01268 810201

Terms & Conditions

Every candle is handmade to order from scratch for every customer. We do however, try to get your order to you within 7 days. If at any time your order is going to take longer to fulfill then we will contact you.

Payments to be made by the following credit/debit cards: Visa, Mastercard, Visa Delta, Maestro, Maestro Solo & Visa Electron.
All card payments are processed via PayPal. PayPal is a very secure payment method. You don't need to sign up for an account to use PayPal.

Cancellation and return policy

Cancellations
You must notify us by email or telephone within 24 hours of placing your order you will be refunded in full.

Returns
If you are in any way unhappy with your order, you may return it within 7 days for a refund (not including postage). Return postage is the responsibility of the customer and returns can only be accepted with prior authorisation. All returned items must be sent with insurance and proof of posting. All returned candles must be unlit , undamaged and in its original wrapper.

Damages
We do ensure that everything is well packed when they leave our care. Boxes are well taped and marked fragile, but unfortunately we cannot be held responsible for goods damaged in transit. We will, or course, happily replace any damaged items free of charge. The damaged item must, however, be returned back to us so we can make a claim from the delivery company. Return postage is the responsibility of the customer.

Postage and payment policy

UK Customers

All items are sent via Royal Mail 1st Class Post or Parcel Post depending on weight

European Customers
Deliveries up to 2Kg will be made via Royal Mail Airmail(Small Packets). If your order is more than 2Kg in weight will be made via courier. Please contact us and we will notify you of the correct shipping cost.