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frogssprogs
Beatrice Caffrey
73 Eagle Valley
Enniskerry
Co. Wicklow
Ireland
If you have any questions about buying from frogssprogs, you can contact us here:
Phone 00353-86-0490155 Monday to Friday from 9-5
Email mail @ frogsandsprogs . com
Terms & Conditions
PRIVACY POLICY
We hold any information obtained about our customers in the strictest confidence. No personally identifiable information (such as a name or an email address) from visitors to the our website is used for any other purpose than during the placement of an order or a communication with our staff.
We do not hold any financial information of clients other than during the placement of an order.
We do not sell, rent or trade any personal information that is provided to us through ordering and communication processes to third parties.
We store statistical information derived from the orders placed on our website to analyze the productivity of our organization and enhance the service we provide to our customers. Statistical information is collected from visitors to this website in order to monitor traffic trends. We do not associate this data with any personally identifiable information that you might provide to us in any way.
Cancellation and return policy
Returns of merchandise are accepted only in an unused condition within 21 days of your purchase. You will be offered store credit or a refund less the shipping costs.
Items must be returned in an unused condition. It is recommendable to send goods by recorded delivery and keeping proof of postage. Claims for lost parcels cannot be accepted without the presentation of proof of postage.
In the unlikely event that an item is defective, please email me and I will see how best to rectify the situation, either through a refund (including shipping) or a replacement.
Postage and payment policy
Goods must be payed in advance. I accept payment through Paypal. Cheques are accepted in the UK and Ireland only and goods released are once payment is received.
All purchases are gift wrapped.
I aim to ship within 3-5 days of payment, however should there be any delays I will contact you as soon as possible.
