Announcement
A NOTE TO UK CUSTOMERS
Dear UK visitors,
Please be aware that since Brexit took effect on January 1st, 2021, taxes and customs duties are now expected to be charged by the British authorities when placing an order. For purchases with a value under £135, Etsy will automatically charge an additional 20% as VAT. For purchases over £135, Etsy will not charge VAT as it will be directly collected by the tax authorities upon receiving your order.
If you wish to obtain an estimation of the exact charges, please contact the corresponding authorities using this link: UK Government Goods Sent from Abroad.
https://www.gov.uk/goods-sent-from-abroad
Thank you for understanding.
ESTIMATED DELIVERY TIMES
AFTER the processing time, delivery inside the Netherlands normally takes 1-5 days, inside Europe 1-4 weeks, and worldwide generally 2-4 weeks (but up to 8 weeks, depending on how smooth your local post service works).
TRACKING NUMBER AND INSURANCE
The FREE Standard Shipping although most of the time is very safe and fast, DOES NOT include tracking number or insurance. If you want your order to be traceable or refundable in case of loss, please upgrade to Registered & Insured shipping at checkout or convo me so I can arrange it before shipping your order.
I can also arrange express shipping with a private courier like UPS.
THE FASTEST SHIPPING OPTION
Alternatively, I could ship your order with a private courier like UPS, shipping takes only 2-7 days (after my processing time) depending on your location, and prices go from 10euros (Netherlands), 17euros (Europe), up to 40 - 50euros (International).
Message me if you want a quote or a special listing including UPS shipping.
Thank you for stopping by and for supporting handmade ♥
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Welcome to my shop!
Every piece of jewelry has a story behind it, which I hope blends with your own ♥
Thank you so much, Etsy for making me a Featured Seller!
http://www.etsy.com/blog/en/2012/gemagenta/
♥ INSTAGRAM
http://instagram.com/gemagenta
♥ BLOG
http://gemagenta.blogspot.com
Do you want to see me crafting a ring from scratch?
Watch my video! ▶ http://vimeo.com/gemagenta/lingeriering
Featured items
Items
All Items
Reviews
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Dawn on Apr 24, 2024
5 out of 5 stars2nd purchase…and probably not the last. quality work and fast shipping. dainty and adorable.
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Kaila on Mar 27, 2024
5 out of 5 starsCustomer Service was amazing! And it was quickly made and shipped out. I can't get over the quality, they are tiny and cute!!! I have wanted a Gemagenta piece for about a decade and now that I had my second child, the time seemed fitting. Will shop again in the future!!! Thank you
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About gemagenta
Every piece of jewelry has a story behind, which I hope blends with your own...
Shop members
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Lorena Martinez-Neustadt
Owner, Maker, Designer, Curator, Illustrator
Mexican by roots, Argentinian by love, Amsterdammer by choice. I’m an Industrial Designer, an Illustrator, a World traveler, and most of all: a passionated Jeweler!
Shop policies
Alternatively, you can visit my READY TO SHIP section to find jewelry that is ready to be shipped in 1-2 business day.
If you want to increase the chances of receiving your jewelry by Christmas I advise you to place your order before November 15th (outside of Europe), November 25th (Europe), December 10th (Netherlands).
HOWEVER, due to the Covid-19 emergency, I CANNOT provide a Christmas delivery guarantee because PostNL doesn't give me any specific delivery date and this year the postal service will be specially overloaded.
Alternatively, I could ship your order with a private courier like UPS, shipping takes only 2-7 days (after my processing time) depending on your location, and prices go from 10euros (Netherlands), 17euros (Europe), up to 40 - 50euros (International).
Message me if you want a quote or a special listing including UPS shipping.
Thank you for stopping by and for supporting handmade ♥
Accepted payment methods
Returns & exchanges
Cancellations
Payment
Shipping
2) I will ship to your Etsy account address. If you want it delivered to another address please let me know immediately after payment.
3) The FREE Standard Shipping, although most of the time works great, DOES *NOT* INCLUDE TRACKING NUMBER OR INSURANCE (in case of delay, loss, or damage).
If you prefer your order to be insured and with a tracking number you can UPGRADE to REGISTERED & INSURED shipping when placing your order (if you missed this step when fulfilling your order please contact me so we can arrange it)
4) AFTER the processing time, delivery inside the Netherlands normally takes 1-5 days, inside Europe 1-4 weeks, and worldwide generally 2-4 weeks (but up to 6 weeks, depending on how smooth your local post service works).
Please have in mind that because of the COVID situation, packages might take even longer to arrive. Thank you for your patience!
5) I'm not responsible if POST NL loses a package unless you have chosen the REGISTERED & INSURED shipping option.
6) I can't be responsible if a package gets lost due to an incomplete or wrong shipping address provided by the buyer.
7) If you are in a rush or prefer to have your order shipped with a private courier like UPS or FedEx please contact me so I can arrange it.
8) For orders outside the EU import duties, taxes and charges are not included in the item price or shipping charges.
Additional policies and FAQs
All the pieces you will see in my shop are made by hand, so you might find tiny differences with the one you see in the picture, giving your jewelry its unique character.
MEASUREMENTS
Exact measurements are specified on each listing so please check before purchasing.
Many of the pictures you will see are close ups of the pieces to show them in detail and can be deceiving if used as a size reference.
GUARANTEE
All my pieces are thought to last many many years. If your jewelry lneeds a good clean-up, polishing, re apply patina, etc., you can ship it to me and I will gladly do it for free (you just need to pay for the shipping).
Silk cords are not as long lasting as a silver chains, if it gets broken I can sell you a new cord separately.
CUSTOM ORDERS
I'm open for creating custom designs, feel free to contact me!
More information
Frequently asked questions
How does a New Moon charm look?
For making a New Moon I make a Full Moon charm, full of craters and details and then I make it black through patina oxidation (you will still be able to see the engraving).
Can I swim and shower with my jewelry?
Please have in mind that soap, lotions, perfumes, humidity and chlorine can make silver jewelry look dull, or even oxidize it.
I recommend to remove your jewelry when you take a shower, swim or sleep.
If with time it doesn't look as bright as new don't panic, just contact me so I can give you some tips on how to clean it up, or ship it back to me and I will gladly do it for you.
Is the silk cord long lasting?
It all depends on how gently you wear it and how often you adjust the length.
I have customers (myself included) using their silk necklaces daily already for years.
And some others write me just after a few months because the cord snapped after getting caught onto something. If that happens, no worries - you can purchase a new silk cord and I'll give you instructions on how to reattach your charm (or I could also do that for you if you send me your charm).
Is the black patina (oxidation) permanent?
It depends on how much the oxidized parts are in contact with your skin/clothes. I.E., on earrings it can be very long lasting, on rings (like the black Lingerie ones) constantly in contact with your skin, the patina will be eventually rubbed off.
Some customers find the fading effect pleasing because the jewelry transforms acquiring a "personal patina" look.
Other customers prefer their jewelry to look just as new, if that's the case, patina can be re applied!
Here's an easy tutorial for fully black pieces: http://bit.ly/2ypwUTn
If patina has to be re applied in certain areas (moon charms) it has to be made with a fine brush and a patina solution, I can guide you through the process, or I will do it for you for free, just contact me!
General Care Instructions
Avoid showering, swimming, exercising or sleeping with your jewelry. The salt, sand, chlorine, sweat and soap can tarnish it.
Avoid using silver cleaning solutions in jewelry with patina or stones, since some chemicals can be harmful, use instead warm soapy water.
Wear your jewelry! your body is constantly polishing it and the oil from your skin protects it from tarnishing.
If patina starts to fade away don't worry, it can always be re applied, I can guide you through the process or you can send it back to me and I'll be happy to give it maintenance.
When not wearing your jewelry keep it in a closed box to prevent contact with air and humidity (avoid keeping them in the bathroom).
Keep it neatly organized so it doesn't get scratched.
Gift wrapping and packaging
I neatly pack every order so it's ready to be gifted away.
If you're directly shipping your order to the gift recipient and you would like me to include a special note please let me know when placing your order and I will be happy to do it!
Do you provide tracking number?
ONLY if you UPGRADE to Registered & Insured shipping when placing your order.
Seller details
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