Reviews
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Sophie on Mar 12, 2024
5 out of 5 starsQuality of the item was suprisingly good ! A little small but any bigger and it wouldn’t work on the bike keys.
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Ashley on Feb 23, 2024
5 out of 5 starsLovely item gifted for a birthday, recipient was very pleased. Thank you!
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Samantha Docherty on Feb 23, 2024
5 out of 5 starsItem was as described and greta customer service when I had a query about ordering
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Colin Edgerley on Feb 10, 2024
5 out of 5 starsCouldn't tick the 'arrived on time' box as it was several days early! Quality gifts - many thanks!
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rosemaryisfab on Feb 7, 2024
5 out of 5 starsFabulous service. Arrived very quickly and they were extremely helpful. Lovely item and good quality. Very pleased thank you.
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Michele Berry on Feb 3, 2024
5 out of 5 starsPerfect present Lovely glass Very impressive engraving
Crafted High Design
Shop members
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Mark W
Owner, Engraver, Curator
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Heather R
Customer Service, Designer, Girl Friday
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Rebecca M
Engraver, Customer Service
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
How Many Letters Can I Put On The Item?
In general there is no character limit but the more letters the smaller they will be. A cool design or monogram always looks better than a paragraph.
For glass and leather - we strongly recommend using only the shortest possible message. A simple design with 2 or 3 large letters or just a few words in bold looks best!
For wood - you can have a longer message but note that most of the wood is natural so if you can see the wood grain small letters may not be easily readable.
For metal, small letters and intricate designs are fine but we still recommend less is more for a better look!
Can I Use My Own Design?
You can pretty much engrave anything you like, as long as the lettering or design fits the space.
When you send your lettering and design details, please remember to be clear about lettering, capitals, punctuation and positioning of everything!
If you are sending files, a vector file is best (SVG, PSD, CDR) or a PNG or JPG can also work.
For engraving, note that everything will be converted to black or white so if you have your own artwork it will be converted to a black line drawing.
Due to the varied aspect of personalisation – whether it’s initials, a super long name, or a message - your text may not fit the space or monogram you choose. In such instances, we reserve the right to choose a suitable design for you.
Shipping Times
For retail orders, we usually dispatch between 5 and 10 working days (this is after any design discussions...) and shipping can take another 3 to 4 days for the UK and USA, up to 5 to 7 days in the EU and up to 10 days globally. We have a shipping partner so unfortunately we can not guarantee shipping times as this is not within our control.
90% of our orders are delivered within 14 days but please tell us if you have a deadline so we can plan!