A66, DGS Society
Plot 6, Sector 22, Dwarka, New Delhi -110075, India
Terms & Conditions
Items will be shipped out the following morning after the order is placed through dawanda.com. Shipping charges are shown exclusive of item price. Items will usually reach you within 5-6 business days of the order being received. You will be able to track any purchase that was shipped via our logistics partners. When the order is shipped, the complete shipping details of the order along with the airway bill of the courier service will be sent to you via email.
Since our products are handmade items, they may vary slightly from the display on the website.
Cancellation and return policy
We accept returns under the following situations:
1)Damaged items getting delivered
2)Delivery of wrong items – not according to your order
If your package appears damaged, and upon opening it if you find the artifact/painting damaged, call us at 91+1145537933/ email us at email@example.com within 48 hours of receipt of the package. Kindly follow the steps below so that we can process your returns as quickly as possible.
1. Make a note of the damage on the courier's copy of the airway bill, and a copy of the airway bill, which you retain.
2. Also, appropriate remarks should be made on the delivery sheet (if applicable) of the courier personnel making the delivery.
3. Please notify RareIndianArt directly within 2 days of receipt of the artifact/painting if there is damage along with the details of the damage.
4. Also send us images of the work with close ups of the damaged portion(s)
When you call us/ email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the artifact/painting back in the original packing materials and container. As soon as we receive your returned artifact, a replacement will be shipped to you at no charge. The cost of returning damaged items will have to borne by you initially. Upon receiving the damaged items and confirming that they have been damaged in transit, we will refund the cost of your shipping the items back to us.
If you want to cancel or change an order, e-mail us at firstname.lastname@example.org or contact our Help Desk at 91 11 45537933. If your order has already been shipped, you may simply return it to us but you have to bear the shipping cost. If you have questions or concerns, please e-mail us at email@example.com.
Postage and payment policy
You can pay via Paypal. Complete payment including item price and shipping charges must be made for your order to be confirmed and despatched.