General Terms and Conditions of the Etsy Shop "shackdesignshop"

§ 1 – Provider, inclusion of the GTC

(1) The provider and contractual partner for the goods presented in the Etsy shop "shackdesignshop" is shackdesign, Caller Str. 10, 59872 Meschede, telephone 0049-(0)2903-2570, e-mail info [!at] shackdesign.de (hereinafter referred to as "provider").

(2) These General Terms and Conditions are an integral part of any contractual agreement between the Provider and the respective Customer. Conflicting terms and conditions of the customer are contradicted.

§ 2 – Offer of goods and conclusion of contract

(1) The provider offers the articles presented in his Etsy shop "shackdesignshop" to other Etsy users for sale. The colour representation of the articles on the website may vary slightly depending on the Internet browser used and the monitor settings of the customer; these deviations are never technically completely avoidable.

(2) The selection of goods, the conclusion of the contract and the execution of the contract shall be carried out in German.

(3) The provider delivers within Germany as well as other countries, as it was deposited in the article description.

(4) The customer selects the desired goods by placing them in the "shopping cart" or by clicking on the button "Go directly to checkout". The order request can finally be transmitted to the provider via the button "order with obligation to pay". The customer has the possibility at any time until the dispatch of his order request to view and change the data provided in the context of the order or to cancel the order completely.

(5) For the goods presented in the shop of the provider, the provider makes a binding purchase offer. By sending the order request via the button "order with obligation to pay", the customer accepts the purchase offer. The provider confirms the conclusion of the contract by e-mail (contract confirmation).

(6) The content of concluded contracts is stored in the Etsy user account of the customer and can be viewed by the customer in the portal at any time.

(7) In the event of impediments to delivery or other circumstances that would preclude the fulfilment of the contract, the provider shall inform the customer by e-mail.

§ 3 – Prices and payment

(1) All product prices are final prices plus shipping costs. The fees include, depending on the product, 7% or 19% VAT; please check the respective product description.

(2) The shipping costs are listed in the respective product description in the section "Payment & Shipping".

(3) For deliveries to Liechtenstein, Norway, Switzerland and other non-EU countries, customs duties and import sales tax may be incurred, which are to be paid by the customer to the customs authority upon receipt of the shipment. These charges are in addition to the purchase price and the shipping costs and are not to be influenced by the provider.

(4) The provider delivers at the choice of the customer against advance payment by redeeming an Etsy voucher, against advance payment by bank transfer, against advance payment by means of PayPal payment or against cash payment on collection. With the confirmation of the contract, the customer receives an Internet link by e-mail that leads him to the Etsy section "My Purchases", which contains further information on the purchase process.

a) For payment by etsy voucher, the customer can enter one or more voucher codes in the "My Purchases" section. The voucher value is credited to the provider and the invoice amount is paid in this way. If a voucher value is higher than the invoice amount, the voucher remains valid in the amount of the excess amount.

b) If the customer has chosen "bank transfer" as the payment method, the customer will be informed of the bank details of the provider in the "My purchases" area. The provider only accepts transfers from abroad as free payments in euros.

c) If the customer has chosen "PayPal" as the payment method, he can access the online service of PayPal via the button "Click here to pay with PayPal" and can initiate the payment there.

d) If the customer has chosen "cash payment" as the payment method, he can pick up the goods at the registered office of the provider.

(5) For prepayment orders, a payment period of 2 weeks from receipt of the contract confirmation applies. The provider shall return the desired goods for the duration of the payment period for the customer. It is the customer's responsibility to effect his payment in time for it to be received by the provider within the deadline. The provider reserves the right to withdraw from the purchase contract and sell the goods elsewhere if payment has not been received by the deadline. Any payment received by the customer after withdrawal will be refunded to the customer.

§ 4 – Shipping, delivery periods

(1) The provider delivers the goods within the period specified in the respective product description.

(2) For products that are marked as "customizable" in the product description, the delivery time shall be increased by one week if the customer commissions such individualization.

(3) For shipments to destinations outside Germany, the delivery time increases by a further 2-9 working days, depending on the destination country.

(4) Several products ordered at the same time are delivered in a joint shipment; the delivery time of the product with the longest delivery time applies to the joint shipment. If the customer wishes the delivery of a specific product with a shorter delivery time in advance, he must order this product separately.

(5) If the delivery to the customer fails because the customer has entered the delivery address incorrectly or incompletely, a new delivery attempt will only be made if the customer assumes the direct costs of the new shipping. These costs correspond to the shipping costs agreed upon at the time of conclusion of the contract.

(6) If the customer has chosen cash payment as the payment method, the goods will not be shipped. Instead, the Customer may collect the goods at the Supplier's place of business after expiry of the time specified in the product description; for individualised products (see paragraph 2), the time to make available shall be extended by one week.

(7) The preceding paragraphs do not apply to digital content (§ 5).

§ 5 – Digital content

(1) A product that is offered as digital content will not be sent by post. Instead, the customer receives – within three working days from payment – by e-mail the product or a link to a website where he can download the product (download link); for individually produced files, the delivery time is extended by one week.

(2) The receipt of digital content requires that the customer has an e-mail address and an Internet connection. The provider points out that the e-mail and/or network operator of the customer may charge fees for the receipt of data over which the provider has no influence.

Cancellation
Withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (shackdesign, Caller Str. 10, 59872 Meschede, phone 0049-(0)2903-2570, e-mail info [!at] shackdesign.de) of your decision to withdraw from this contract by means of a clear declaration (e.B. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form, but this is not mandatory.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.


Withdrawal form

(If you want to cancel the contract, please fill out this form and send it back)

— To shackdesign, Caller Str. 10, 59872 Meschede, e-mail info [!at] shackdesign.de:


— I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)


— Ordered on (*) / received on (*)


— Name of the consumer(s)


— Address of the consumer(s)


— Signature of the consumer(s) (only in case of notification on paper)


— Date


(*) Delete as appropriate.