Imprint
I take custom orders on most of my items for sale. Either by changing colours to your choice or making items to your measurements. I can also personalise hats with names. Please contact me and I will be happy to help
Terms & Conditions
I accept payments via PayPal. Shop prices are in originally € and are automatically converted to your selected currency by PayPal.
France residents: J'accepte les règlements par chèque à condition que le chèque soit émis par une banque domiciliée en France métropolitaine. Si vous optez pour ce mode de règlement vous devrez m'en informer une fois la commande effectuée afin que je vous fournisse les informations nécessaires. Votre commande sera expédiée à l'encaissement du chèque
Designs, images, text in my descriptions, shop profile, shop policies and feedback are copyrighted to sugarpolo.co.uk and newworlddesigns.co.uk
(Please, no copying and pasting my words or pictures for use elsewhere without asking first.) All rights are reserved
Thank you to tortillagirl for all the shop policies wording
Cancellation and return policy
I accept returns for clothing unworn, unused, and in original condition. Sales on knit customized clothing or clothing outside of my standard sizes are (in most cases) final.
Returns must be shipped to me within 3 business days of receipt with items placed back into any interior packaging in which they were initially wrapped for protection. (Include any paper work with invoice number within parcel) Customs forms are to be marked "retour de marchandise" ("returned goods") with value marked as "N/A".
For items shipped within France, returns are to be made within 7 calendar days of receipt.
Any returns I accept will be for exchange, store credit or refund minus shipping and packaging costs. (I make this decision myself according to the item and to what went wrong.) Buyer is responsible for all shipping costs.
Full refunds are only given for items lost or damaged in the mail that have been shipped with full insurance or in the off chance that I sent the incorrect item due to fault on my part.
I do not accept returns, make exchanges or give refunds without prior communication and if feedback is given. I pride myself on excellent customer service and am responsive to communication I receive, so I urge buyers to take advantage of that. Failure to contact me immediately upon receipt of the item and/or leaving feedback will imply acceptance of the item or transaction as is. Prior to any full refund, a claim will be submitted with the postal authorities and photographic proof will be required for damaged or incorrect items.
Before returning any goods, please contact me stating order number and your name and address and I will give you the return details
Postage and payment policy
Delivery times after I've shipped:
France - 2 to 3 business days
Addresses in Europe including UK - 5 to 10 business days
Everywhere else - 7 to 14 business days
• Once shipped, most orders arrive within times above. However, some orders shipped overseas may take longer to arrive due to circumstances beyond my control (i.e. customs, holidays, adverse weather conditions, etc.)
In the rare cases when that happens, thank you for being patient with delivery. **Please note: Due to stricter security measures, mail from France to the U.S. may take longer to arrive than usual.*
**These times are stated for small parcels. Larger parcels will take longer delivery times. Please contact me for more info***
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How your order is being shipped:
France métropolitaine:
Selon le valeur et le poids, les colis sont envoyés par lettre prioritaire, lettre suivie, Colissimo France avec suivi ou Colissimo Recommandé.
Outside of France:
Small packages containing single items less than 75€ in value are sent priority airmail. There is no tracking or insurance for this mode of shipping. I can upgrade shipping to include either or both of those options, and the difference will be invoiced through PayPal. This cost will be 6.00€ or 10.50€, depending on whether the upgrade includes only tracking without insurance or tracking with insurance and the amount of insurance coverage you wish to have.
If you'd like your purchase shipped directly to someone as a gift, please mention this in the message to seller at checkout and one to two short phrases you'd like written on the note to the lucky recipient.
Customs duties, tariffs and taxes are not included in the shipping rate or item price. Overseas buyers may be subject to them as determined by their local government and I am not responsible for these additional charges.
