Cancellation and return policy

Shipping

All orders are shipped via the United States Postal Service for a flat rate of 5 Euro.

Return/Exchange Policy

We will be glad to make an exchange or credit your account for any items you are not completely happy with. Please email us at customerservice@wedreamincolour.com within 7 days of receiving your order to arrange for a refund or exchange. The item MUST be returned to We Dream in Colour within 30 days of the shipping date in unused and perfect condition (including original packaging). Shipping and Handling fees are non-refundable. Ship prepaid and insured via a trackable method with the package securely wrapped. Return shipping charges are non-refundable and the full responsiblity of the customer. When your returned merchandise is received, we will credit your original payment method.

Please note that earrings and all sale and customized items are purchased with an "absolutely no return policy" and will not be accepted back.

When an exchange is requested, we will credit your credit card on receipt of the returned items and then bill you for the new items when they are ready to ship. If a returned order was shipped out on a free shipping promotion, we will credit your account less the actual cost of shipping.

We Dream in Colour is not responsible for customer returns that are not received.