Shop: heatherknitz
Business Contact Details
When in doubt, email!!!
If you have any questions, just ask. I love to hear from you.
. . . and, of course, thanks again for checking out my shop! – Heather
Terms & Conditions
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All shipping prices reflect the priority international flat rate price! Anything up to 4 lbs can be sent for that flat rate price at no additional shipping charge! Just contact me if you have any questions!
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Cancellation and return policy
If for any reason you are not satisfied please contact me within 5 business days after receiving the item. You'll get a full refund if it's sent back unused and in original condition. Return shipping is your responsibility.
Postage and payment policy
p a y m e n t s
I accept payment via PayPal and RME. I can send a PayPal invoice if one is requested through email. Once payment clears, your purchased item(s) will be shipped. I do appreciate payments to be made within 3-5 days if possible.
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s h i p p i n g
For Domestic U.S. Shipping: All items under 13 ounces will be shipped via U.S. First Class mail with delivery confirmation. All items over 13 ounces will be shipped priority mail. Shipping fees include both mailing and packing costs and additional fees for multiple purchases made. More expensive items may be insured, but this is included in the quoted cost of shipping already.
For International Shipping: I can ship U.S. Priority mail International or Express mail International.
**Please note that I am not responsible for any custom's fees. This is solely the buyer's responsibility, and no refund for custom's fees will be given. I will accurately declare the contents of any mailed package on all custom's forms.
I ship each Monday through Friday, BUT - unexpected things can happen - like random custom controls which can take up to six weeks. Please, keep that in mind. I can't guarantee, just hope :)
DELIVERY ADDRESS:
Please make sure that the delivery address you select at checkout is the one you like me to send it to! Because of the paypal seller agreement requirements, I am obligated to ship to the address in paypal!
