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Forum > Questions > buyer didn't pay for the item



 
paolafrusteri

Buyer makes a purchase, but didn't pay What can I do?

I told him that if no make pyment i can't send item
but no answer receved

Thanks
Cheers,
Paola Frusteri

paolafrusteri 15.04.2012 17:34


 
microbio-noar

Cheers Paola :)

For how long are you waiting for this payment ? After 7 days, if the item remains unpaid the "send a payment reminder" next to the sold item automatically becomes RED and if you click there you send an official payment reminder... hopefully the last one.
If buyer doesn't pay after all, you should e-mail feedback@dawanda stating your sale number so they can make the sale void and don't collect the 5% commission.
More info here for your reference :
http://en.dawanda.com/cms/c/en/Seller-Portal/274-FAQ/390-Products-and-Shop#What-should-I-do-if-a-buyer-doesn-t-pay
Hope it helps :)
Helena

microbio-noar 15.04.2012 19:29


 
paolafrusteri

Hi Helena,
Thanks a lot for your help, you give me a good solution
Best ,
Paola

paolafrusteri 15.04.2012 20:44





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