Products and Shop
What is a DaWanda Shop?
The DaWanda marketplace is composed of different shops which are created and run by different individuals. Anyone who would like to sell on DaWanda can open their own shop for free. This shop will always display all the products which you want to offer for sale on DaWanda. In addition, your products will of course appear in the DaWanda categories, and can also be found via DaWanda-Search.
Your DaWanda shop gets its own unique web URL (e.g. http://yourname.dawanda.com), which you can promote on your blog and your business cards.
You can give your shop its own name, and deck it out with a graphic banner (950x200 pixels) and an informative shop description. Plus you can choose up to 20 of your own shop categories, to structure your product listings. In addition, you can create your own shop window, where you can show off your newest or favourite items. What’s more, your shop has its own search function, which visitors (or you yourself) can use to search through your items by keyword.
How do I list items?
After you have set up your own personal shop, you can start to list the items which you would like to sell. Just log-in to My DaWanda and click on 'Products & Shop' >> 'Create a new listing' on the left hand side, or click here .
Then you can choose an appropriate category for your product and, in the second step, you can provide a title for your product listing, and a detailed item description. Then decide how much your item should cost, how high the shipping costs are, and how many editions of that item are available.
In the next step you can assign characteristics to the item, e.g. which materials and/or methods you used, what size the item is, etc. Adding characteristics helps buyers find what they’re looking for as quickly as possible.
In the last step you can upload up to four appealing product photos. Your photos will be automatically resized to fit. Your four image files should be in the format ‘GIF’, ‘JPG’ or ‘PNG’, and should not be larger than 2MB. We recommend that you use the image format 4:3 (e.g. 800x600), so that your photos can be better displayed.
Now you just need to check everything and confirm. Immediately after saving, your new listing should appear in your DaWanda shop. A few minutes later, it will then appear in the category you selected (which is sorted by newest listings first), and can then be found using the DaWanda search engine.
How does it work when I list a product in two categories?
If more than one DaWanda category is suitable for your product, you can list it in a second category in addition to the obligatory first category. For this additional option, we charge you an additional fee.
Products which you have listed in two DaWanda categories can be found and purchased by buyers in both categories. They only appear once in a DaWanda search, as soon as someone enters a relevant search term for the product. In addition, they appear only once in your Dawanda shop, or on Pinboards. And on the product page in question, it's always only the first obligatory category which you selected that is shown.
You can only choose product characteristics for the first category. However, if the second category features identical characteristics (e.g. production method, style, materials used etc.), then the buyer can also find your product there via the characteristics selected by you.
You can always see which of your products is listed in two categories via the overview of your active listings in My DaWanda. Here you can specifically filter out such listings and make changes to them. Please note that the duration of the listing period does not change when you list in a second category. And if you remove the product yourself from the second category before the end of the listing period, then unfortunately we can not proportionally refund the fee.
Please make sure that your product is suitable for every category which you list it in. If we come across a product which is not listed properly, then we will remove it from the additional category, or remove the entire listing.
What is an "external item number"?
An "external item number" is only relevant for shops who keep track of their product stock. A number enables a product to be easily tracked across multiple systems. The "external item number" (otherwise known as SKU: Stock Keeping Unit) is optionally available for all products. It is shown when you view a product in edit mode, as well as in your overview of products and also on the pages where your order details are shown. It will also be included when you export date for ordered products using CSV export.
The "external item number" is alphanumeric: it can include hyphens and underscores as well as numbers and letters. An "external item number" can be a maximum of 40 characters long.
Which payment methods can I offer?
You can click through My DaWanda >> Products & Shop >> Edit my shop to choose what payment options buyers can use to pay for their orders in your shop: Bank Transfer, Cash on Delivery, PayPal (for which you need a PayPal account) and cash. In addition, customers can always pay for your products with a DaWanda Voucher. Please click here for more information about Vouchers.
If you do not wish to add bank transfer as a method of payment but find you cannot create a shop without providing this information, simply enter a 'xxx' where you need to enter a name, and '000' where you need to enter a number and click 'save', in My DaWanda >> Edit My profile >> Bank Account. Please ensure you have provided another payment method, such as PayPal etc. as your buyer will not be able to pay you otherwise.
How do shipping costs work?
When you list an item on DaWanda, please also provide the shipping costs for this item. You should provide a separate shipping cost for all the various regions or countries which you are happy to ship to. Of course you can also offer free shipping for your products.
You can provide general information about shipping (for example, shipping discounts) here. This information will then be displayed on every product page, under the tab “Payment & Shipping“.
What does Combined Shipping mean?
With Combined Shipping, you can easily offer a shipping discount to a buyer when they purchase more than one item at once from your shop. Just make sure that you have indicated a Combined Shipping price as well as a normal Single Shipping price. The Combined Shipping price should never be greater than the Single Shipping price you have given. When you don't want to offer a shipping discount, then just leave that field blank (or enter the same value which you provided for Single Shipping costs).
The Combined Shipping price can be calculated in the following way: If a buyer has more than one article from your shop in their shopping basket, then you should firstly charge the Single Shipping price for the item which has the highest total Single cost. For the other items in the basket you charge the combined shipping price for those items, which is how much it would cost to post those items with other items from your shop. If you have not indicated a combined shipping price, then just charge the Single Shipping price.
An example: A buyer has the following items from your shop in their shopping basket:
* 1 Button; Single Shipping price 1 EUR, Combined Shipping price 0.00 EUR
* 1 Dress; Single Shipping price 7 EUR, Combined Shipping price 5 EUR
* 1 Scarf; Single Shipping price 3 EUR, Combined Shipping price 2 EUR
So the total shipping costs are calculated in the following way:
* The dress has the highest shipping costs, so charge the single shipping cost of 7 EUR.
* You have indicated a Combined Shipping price of 0 EUR for the button.
* For the scarf, charge the Combined Shipping cost of 2 EUR
So then the total shipping cost becomes 9 EUR (instead of 11 EUR without the Combined Shipping discount).
If you have products for which the shipping costs stay the same regardless of whether you are shipping out one or more of that item in one delivery, then set the Combined Shipping cost to 0 EUR. However, when it comes to products for which the packing and shipping costs increase depending on how many of them you send at once, then be more careful. This applies particularly to products which are large or heavy or difficult to package.
You should refer your buyer to the 'Payment & Shipping' tab of your product description to find out what kind of shipping discount they would get. Perhaps they would then go on to buy more than one product from you, because they will see the reduced shipping costs in the course of the order process.
What do "Ready to be shipped by" and "DaWanda express" mean?
When listing a product on DaWanda, you can indicate how long it will take for your item to be ready to ship, after you have received the payment. There are several different options which you can choose from, for example: “on the first working day after receipt of payment”. Please note, you must be able to stick to this.
The DaWanda express logo appears automatically on all those products which:
* will be confirmed automatically after purchase
* can by paid for by PayPal
* has a shipping delivery time of 1-2 days.
Buyers who need to receive a product particularly quickly can search specifically for DaWanda-express products.
What is a Maximum Shipping Cost?
If you choose to offer a maximum shipping cost, then what you are doing is setting a limit for the cost of shipping for purchases made on your shop. This means that regardless of how much a customer orders from you or how high the sum of a single or combined shipping cost is, the buyer never pays more than the amount that you've set as your maximum shipping cost.
You can set your limit here: http://dawanda.com/shipping_settings
You can set your maximum shipping cost for 3 regions:
Please note: If you set a maximum shipping cost, for example, ONLY for the 'rest of the world', this limit will also apply to ALL countries to which you deliver, as the rest of the world includes both the EU and your home country. On the other hand, by setting a maximum shipping cost for your home country and the EU only, any orders for the rest of the world will be subject to your general shipping rates for single and combined orders.
What does 'free shipping above …' mean?
'Free shipping above …' means you offer free shipping for orders above a certain amount.
It's entirely up to you at what level you want to set this amount, and you're free to adjust this amount as often as you'd like.
Of course, your limit should be in relation to the kind of products on offer in your shop.
Advantage for the customer: she/he is rewarded when they buy above a specified amount.
Advantage for you: the incentive of free shipping encourages shoppers to spend more in your shop.
Tip: use this option as a marketing tool. By changing your limit for free shipping to coincide with special events and offers, you'll be making shopping in your shop that much more attractive. Make sure you use all your communication channels to let you customers know about any changes.
How do customers know about my offer of free shipping?
So that your customers are aware you offer free shipping, we'll highlight this on each of your product pages as well as in your shop.
In addition, a little message will appear in their shopping basket when they're getting close to your free shipping limit.
How do I manage my listings?
If you would like to see an overview of your product listings, then click on “Products & Shop“ in the navigation sidebar in My DaWanda. Here you can see your listings grouped by status such as active, paused and ended listings. You can change the description, category, characteristics or colours for any listing at any time. Just click in the place where you want to change something. For example, click on the category name if you want to change the category, or on the coloured heart when you want to change the colour. In addition you can change the status of your listings, e.g. you can pause an active listing or reactivate an ended listing.
If you have sold an item to someone you’ve been in touch with via DaWanda, but not through the DaWanda shopping basket, then you can click “mark as sold“ for this item. And since we assume that the buyer has discovered this unique item through DaWanda, we then charge you a 10% commission fee for this sale.
Where can I see all my orders and sold items?
Just click on "My Orders" in the navigation sidebar in My DaWanda. Here you can always see all the orders in your shop, and can modify them accordingly.
What do "confirmation" and "automatic confirmation" mean?
As soon as someone orders something from your shop, you will receive an email from us. Then you get the chance to check the details of this order, and see any special requests from the buyer. Perhaps some sort of special request could change the price or shipping cost of an item? Then now is the time to change these costs. When everything is as you want it, then you should click to confirm this order, so that the buyer can see the final price, and pay.
You can set it so that all orders in your shop are confirmed automatically. The buyer would then receive a final price (including shipping costs), at the end of the ordering process, and can pay immediately. You can introduce this to save time for both you and your buyer. Please note that you can only set your entire shop to automatic confirmation at once, so it will apply to all of your products.
When can I add a 'surcharge or discount' to an order? (valid from 21.06.2010)
Many DaWanda buyers have special requests regarding their orders, e.g. having a clothing size adjusted, or a personal name embroidered on a garment. Often this means that you as the creator incur higher costs when making the item than what is stated in your original listing.
In this case, you can adjust the price of the order before confirming it by adding a surcharge - for example, you might want to add 3.50 EUR because you customised an item for a customer by adding special buttons, pockets or zippers. The surcharge is added to the total cost, and is visible to the buyer after the order is confirmed. You can also add a short note with the surcharge, which the buyer can later read, for example:
Surcharge of 3.50 EUR for adding a decorative bow.
For the surcharge we calculate the usual 10% commission. This will appear as a separate item on your invoice.
Please take care to indicate any surcharges clearly and prominently in your product descriptions, for example:
I can create this hoody for you with a row of buttons instead of a zipper, for a surcharge of 9.50 EUR.
Unclear or unmentioned price increases are not permitted - in such cases the buyer can insist on paying the original price!
Examples of when to add a price increase (should ALWAYS be indicated in the product description!):
- Baby booties could be ordered in a more expensive size
- A Fashion item could be customised with a special applique
- The name on a dummy chain could be more than x letters long.
- Fabric is ordered in a higher quantity than what was put into the shopping basket.
You can also use the price adjustment field to provide a discount. You could use this, for example, if you would like to make a regular customer happy, or want to offer 3 items for the price of 2 in your shop. Just select 'discount' from the options and then indicate the amount, e.g. a 2.50 EUR discount. You can also add a short message or notification, e.g. "I'm giving you a discount of 2.50 EUR today for being such a loyal customer!"
The discount amount is reduced from the total price. However, DaWanda's commission fee is not reduced, it remains unchanged. So please consider carefully before offering a discount.
If you are using the 'automatic confirmation' function in your shop, then unfortunately it's not possible for you to add surcharges or discounts.
Please note that it is a violation of DaWanda's Terms & Conditions to add price increases to shipping costs, or to arrange them using the comment function. Please only use the price adjustment field for this, or make a special listing for an item with specific modifications, to be purchased only by the user who requested it. This is particularly relevant for fabrics and other measured goods: often customers request greater quantities than what is in their shopping basket, and so the actual price must be indicated using the surcharge function.
How can I list my products in the SALE category?
Here's how to list your products in the SALE category:
1. Go to My DaWanda >> Products & Shop >> Sale Settings
2. Read through the Terms & Conditions
3. Enter the percentage (from 15-75%) by which you would like to reduce the price of selected products. This percentage reduction then applies to all products which you would like to have on SALE, and can be changed at any time.
4. Click 'Save' after you have accepted the Terms & Conditions
5. Now you can reorganise your products into the SALE category. Just head over to your active listings and click on the pencil icon to edit. Tip: you can select several similar products at once and re-sort them all together.
6. You can put newly-listed items into the SALE category as soon as you have specified your SALE settings. You can also list every SALE item in a second category, so that it can also be found in the normal DaWanda catalogue (the SALE category itself can not be the second category, it must always be the first-chosen category). Your products will now appear in the SALE category, and will be marked out with the SALE symbol and the reduced SALE price.
As soon as you have active listings in the DaWanda SALE category, a new SALE category will appear automatically within your shop categories. So visitors to your shop will be able to see right away that you have some products on SALE, and will be able to access them in just one click.
Please note in addition:
1. You yourself are responsible for the lawful execution of your sales. So please always respect and obey legal regulations as well as our own Terms & Conditions.
2. If the SALE price is a number with more than two decimal points, we will round down the second decimal.
3. The DaWanda sales commission will always be calculated on the basis of the SALE price.
4. Please never use DaWanda's contact functions (messaging, comments, forums, ratings etc.) to promote your SALE. Our messaging functions are not intended for this purpose, and advertising in such a way is considered SPAM. Instead you can promote your SALE via your shop profile text and shop banner.
What should I do if a buyer doesn’t pay?
If you have not received payment for a purchase within seven days, then please check whether you have confirmed the purchase, and that your payment information has been sent to the buyer. After seven days you can send your buyer a payment reminder – just go to the relevant order in “My Orders”, and then click on the red link to “send a payment reminder”.
If you had correctly confirmed the purchase, then get in touch with the buyer to try to find out why the payment has not arrived. If there are problems, or if the buyer does not reply to you, then send us an e-mail at [email protected], and we will try to find a solution. Or you can arrange for the order to be cancelled by placing a comment on the invoice item of the order, clearly stating why it needs to be cancelled. Please note, this is only possible within a 3 month time frame.
What happens to ended listings?
A listing is ended, when the listing period of 120 days has elapsed, or as soon as all available items in the listing have been sold, or when you manually end the listing. As soon as a listing has ended, you will receive an e-mail informing you of this.
You can reactivate any ended listing, as long as the availability of this listing is higher than ‘0‘. Ended listings which are reactivated appear right at the front of the catalogue, just like completely new listings. You can also automatically relist listings, in which not all the items available have been sold. Automatic relisting means that the relisted items are displayed at the front of the catalogue and at the front of your shop.
What happens to a product’s fan and Pinboard entries when the listing has ended?
All ended listings keep their attached comments, Pinboard entries and hearts (you get a new ‘heart’ for your item when someone clicks the button “I’m smitten!“ on your product page). These all disappear, however, when you delete the listing.
If someone clicks on an ended listing which is on a Pinboard, the person is taken to your DaWanda shop, not to the listing in question. If you don’t have any active listings at that time, then clicking on that listing would take them to the main DaWanda catalogue.
Can I modify my active listings?
You can change the title, images and content of a current, i.e. active listing. In addition, you can put the listing in a new category, and modify its keywords. PLEASE NOTE: The listing duration does not change if you modify the listing.
What are active, paused and ended listings?
An active listing is a listing that is within the 120 day listing period, and there are items available in stock. You can find it using the search function, in your shop and on the category pages, and it can be purchased.
A paused listing is also still within the 120 day listing period, but the listing cannot be found using the search function in your shop or on the category pages. This means that paused listings cannot be purchased. Their listing time continues to elapse, and is not extended because the listing has been paused. It is possible to reactivate a paused listing.
An ended listing means that the listing period for this listing has elapsed, or all available items have been sold. This means that this listing can no longer be found or purchased. It is still possible to reactivate an ended listing.
What does "automatic relisting" mean?
With each listing, you can decide whether it should end after exactly 120 days listing duration, or whether it should always be automatically renewed for another 120 days. You can change these settings at any time during the listing duration. Just click on ‘edit’, next to the end-date of the listing in question.
With automatic relisting, your listings stay visible on DaWanda continually without a break, until all available items in the listing have been sold, or until you manually turn off automatic relisting.
Automatically relisted items are placed right at the top of your shop/the catalogue – exactly like completely new listings.
What does CSV-Export (BETA) mean?
CSV (= comma separated values) is a data format which we can use to gather together your order data and send it to you. Currently this service is still in Beta, and can be extended following user feedback.
You can, for example, import this data into Excel, and continue to process it there for statistical purposes. However, normally this only becomes worthwhile once you regularly have over 50 transactions per month.
To do this, please select which time period you would like to generate data for. In addition, you can choose whether to see only the essential data for each completed order per line, or to see information about every product ordered in detail.
Order data is structured in the following way:
id = Order number
created_at = Date of order
buyer_username = Member name of the buyer
buyer_full_name = Real name of the buyer
price_in_EUR = Total price of products ordered, excluding shipping costs
shipping_in_EUR = Shipping costs (will be first provided after order confirmation)
adjustment_price_in_EUR = Surcharge or discount in Euro
total_price_in_EUR = Total price of ordered products including shipping costs and surcharge/discount if applicable
status = Status of the order (new, confirmed)
invoice_address = Billing address of the buyer
shipping_address = Delivery address of the buyer
seller_comments = Comments from the seller on the order
buyer_comments = Comments from the buyer on the order
Data regarding products orders is structured as follows:
id = Number of ordered products
created_at = Date of order
order_id = Number of the order which the ordered item is part of
product_id = DaWanda product number
title = Title of ordered product
quantity = Amount ordered
item_price = Item price
price_of_all = Amount ordered x Item price
buyer_username = Member name of the buyer
buyer_full_name = Real name of the buyer
channel_id = Number of the DaWanda main category
category_parent_id = Number of the DaWanda mid-level category
category_id = Number of the DaWanda sub-category
shop_category_id = Number of your shop category
What happens when I mark an order as 'sent'?
As soon as you mark an order as 'sent', you can then choose whether you just want to change the status of the order, or whether you also want to inform the buyer directly via email about this. The buyer knows that their order has been changed to 'sent' via this marking in My DaWanda.
In the email, the buyer is informed that their order is on its way to them. In addition you can integrate a personal message into this email, e.g. with the shipping number or shipping service info.