When a user buys something from you, (s)he needs to settle the payment within 7 days after the purchase date. When your commission fee reaches a certain amount i.e €5, we will start sending you monthly invoices. You have thus time to check our invoice and to notify us prior if anything is wrong.
What happens if the buyer doesn’t make the payment?
If the buyer has not completed the transaction within 7 days after the confirm date please liaise with the buyer to find a solution. If you cannot find a solution please contact us and we will try to solve the situation quickly. In the case that the order is cancelled you will not be charged commission, but you must notify us of this via the invoice item comments within 3 months of the order date.
Last updated: 02.06.2014