OonaFay

Pink Ashes Shop

Bielefeld, Germany
| 3,134 Sales | 5 out of 5 stars 5 out of 5 stars

Rave reviews

Average review rating is 4.8 or higher

Etsy automatically translates most text on the site to your preferred language.

See in original language

 

Featured items

All Items

Etsy automatically translates most text on the site to your preferred language.

See in original language

Kathrin - Oona Fay

Contact shop owner

Kathrin - Oona Fay

Reviews

Average item review
5 out of 5 stars
(668)
See reviews that mention:
Loading
Loading

About OonaFay

Sales 3,134
On Etsy since 2008

Shop members

  • Oona Fay (Kathrin)

    Owner

    Hi and welcome to my profile. My name is Kathrin and I live in Bielefeld, a big town in North Rhine-Westphalia, Germany. I studied literature and social science, but now I am working as a digital media designer and writer. My main client is an artist management, that is why I am always surrounded by creativity in different ways. When I am not productive, it feels like something is missing. In my spare time I love sewing, playing with the laser cutter or crafting with polymer clay. So, thanks for stopping by and I hope you like my stuff as much as I do.

Shop policies

Last updated on Mar 14, 2022

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 2 hours of purchase

Privacy policy

Terms & Conditions and Right of Withdrawal

For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr

More information

Last updated on May 10, 2022

Frequently asked questions

Custom and personalized orders

Personalized items are excluded from return. If you would like to see a graphic before production, for example to see how the font looks like with your text, please contact me before your order. Once the product is finished, I cannot offer any more changes.

Care instructions

The pendants of the necklaces are made of acrylic. If a pendant needs to be cleaned, you should use common dishwashing detergent (or glass cleaner) and a microfibre cloth. Tissues/paper towels or cotton pads may leave marks on the material.
Pure acetone can also be used. Please do not use nail polish remover as this will cause cracks in the acrylic!

Production in times of COVID-19

Although Germany is and was not spared from COVID-19 and several lockdowns followed, this did not affect the production in this shop. So far, I have not had the virus and am now fully vaccinated. This is why you do not need to worry about the products.

Shipping restrictions and delays because of COVID-19

Unfortunately the German Postal Service does not provide any exact information about the delivery times during COVID-19.

Due to stricter border controls and a limitation of cargo flights, COVID-19 still causes delivery delays. Especially to the USA, major delays have been noticed. Therefore a shipping upgrade is recommended! But please do not worry, if shipping takes longer than usual. In the end, all parcels shipped during the pandemic arrived after a longer waiting time.

If you want to track your order, please select the shipping option "Tracking + Insurance" in the shopping cart. Standard shipping is just a low-cost shipping method, but does not include any extra services!

Seller details

Captcha failed to load. Try using a different browser or disabling ad blockers.