To fulfill your order, you will need to provide us with certain information (such as email, mailing address, payment information, and details about the product you are ordering). You may also choose to provide us with additional personal information for a custom order if you contact us directly.
Why do we need your information and how do we use it?
We rely on a range of legal bases to collect, use, and share your information, including:
• If needed to provide my services, for example, when we use your information to fulfill your order, resolve disputes, or provide customer support.
• If you have given your consent, which you can revoke at any time, for example by signing up for our mailing list;
• If necessary for compliance with a legal obligation or court order, or in connection with a legal claim, such as retaining information about your purchases if required by law.
• To the extent necessary for our legitimate interests, provided those interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) complying with Etsy Seller Policies and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policies and Terms of Use.
Disclosure and sharing of information.
Information about my customers is important for my business. We share your personal information for very limited reasons and in certain circumstances as follows:
• Etsy. We share information with Etsy when necessary to provide you with our services and fulfill our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services for our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. In the event that we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your data when we have a good faith belief that it is reasonably necessary to: (a) respond to legal processes or government requests; (b) enforce our agreements, terms, and policies; (c) prevent, investigate, and address fraud and other illegal activities, security, or technical issues; or (d) protect the rights, property, and safety of my customers or others.
Data retention
We only store your personal data for as long as necessary to provide our services and as described in our privacy policy. However, it may also be necessary for us to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and enforce my agreements. Generally, we retain your data for the following period: 4 years.
Your rights
If you reside in certain areas including the EU, you have a number of rights regarding your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.
• Access. You may have the right to access a copy of the personal data we hold about you by contacting us using the contact details provided below.
• Amend, restrict, delete. You may also have the right to amend, restrict, or delete your personal information. Without undue delay (unless required by law), we typically delete personal information upon request.
• Complaint. If you are located in the EU and wish to raise concerns regarding the use of your data (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
• Complaint. If you are located in the EU and wish to raise concerns about the use of your data (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact us
For purposes of EU data protection law, I, Ludmila Knaub, am the data controller of your personal information. If you have any questions or concerns, you may contact me at support [!at] momssory.de.