Payment is expected within 2 days from the date of purchase.
If payment is not made, I reserve the right to refuse the sale.
I start working after the money appears on my account.

I always post to your Etsy address unless otherwise noted. If it is a customized item, it will be shipped 7-21 days after payment. All parcels are sent only by registered mail. If the delivery address is different from your registered address, be sure to inform me that in any other case, the package will be sent to the address indicated in the order. The buyer is responsible for the accuracy of the shipping address. DENIAL OF RESPONSIBILITY. DEAR CUSTOMERS, PLEASE NOTE, IF YOU ARE BUYING FOR CHRISTMAS, PLEASE LEAVE SOME EXTRA TIME FOR THE PACKAGING TO ARRIVE! ❃❃ (Postal services and customs are congested at this time of year, so please be aware that there may be a delay in delivery.) Please plan in advance as it takes even longer to deliver on holidays. I am using Bulgarian airmail. I post from Bulgaria, it usually takes 1-2 weeks for Europe and 10-30 business days or a few days for the USA, but sometimes it can take a little longer. Due to the current situation, longer delivery times of parcels are possible. Due to strikes by Canadian postal workers, delivery may take longer. Before Christmas, the delivery time is extended + 10-20 days for all countries, because the post offices are very busy. Please understand this and be patient. For transport within Bulgaria I use the maximum with an integrated cover letter. Shipments outside Bulgaria will be in the form of tracking parcels. I cannot track my order, USPS does not give me any information. Information about your order will be available only after its registration in the postal system of your country (this can take up to 2 weeks). If you are not from the US, just copy the tracking number and check it on your website (some local postal services do not provide online tracking for international registered airmail: for example, Germany, UK, France, Italy and Australia post office). I am not responsible for the improper operation of the post office (parcels lost on the way). Where can I find my tracking number? Your Account> Purchases> Invoice Your order information will only be available after it has been registered with your country's postal system (this can take up to 2 weeks). If you are not from the US, just copy the tracking number and check it on your website (some local postal services do not provide online tracking for international registered airmail: for example, Germany, UK, France, Italy and Australia post office). I am not responsible for the improper operation of the post office (parcels lost on the way). Where can I find my tracking number? Your Account> Purchases> Invoice Your order information will only be available after it has been registered with your country's postal system (this can take up to 2 weeks). If you are not from the US, just copy the tracking number and check it on your website (some local postal services do not provide online tracking for international registered airmail: for example, Germany, UK, France, Italy and Australia post office). I am not responsible for the improper operation of the post office (parcels lost on the way). Where can I find my tracking number? Your Account> Shopping> Invoice, just copy the tracking number and check it on your website (some local postal services do not provide online tracking for international registered airmail. For example, Germany, UK, France, Italy and Australia post office). I am not responsible for the improper operation of the post office (parcels lost on the way). Where can I find my tracking number? Your Account> Shopping> Invoice, just copy the tracking number and check it on your website (some local postal services do not provide online tracking for international registered airmail. For example, Germany, UK, France, Italy and Australia post office). I am not responsible for the improper operation of the post office (parcels lost on the way). Where can I find my tracking number? Your Account> Purchases> Invoice
My store is registered in the LUCID packaging register

Most of my products I offer are made by individual order. If you want your item to be ready until fixed future date then please have in mind the following:
I start working after receiving money in my account.
Be advised that before making any purchase is good to connect with me about the details!!!
Be advised that time of delivery of ready items to Europe takes 5 to 10 working days. Delivery to USA takes 14 to 30 working days. In some countries, such as Canada, New Zealand, China, Japan, etc. delivery may take more time
Around big celebrations and holidays even delays can happen.
Custom orders can take longer than standard orders, ask and I will give you a price and time range, when your order can be fulfilled. I start work on the order only when it is fully paid.
Ready to ship items will be shipped 1-3 working days after payment.
Made to order items will be made and shipped in 10-20 days. In Holiday seasons, due to big amount of orders, making of custom orders can take longer.

The colours are well represented in the images, but pleased be aware of the limitations of digital imagery and colour and that different computer monitors can display the same image in a very different way. All items are hand-made so while replicating them some of the details might differ.
Wool is very plastic material. My slippers in the process of socks take the shape of your foot.
Care instructions
BOOTS and SHOES:
Felted wool clogs, as well as other natural wool does not require washing. Wool naturally repels dirt, it is usually sufficient to air felted footwear for odours to disappear.
You can also use a vacuum cleaner to vacuum any accumulated dirt/dust from your footwear.

If necessary, wash clogs by hand or in a washing machine on wool or hand-washing mode, use detergent for wool. The clogs should be washed and rinsed in warm water of the same temperature.

Privacy and Personal data protection policy of my shop

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use Itn with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Irina Polyanskaya, am the data controller of your personal information. If you have any questions or concerns, you may contact me at irinaonix [!at] abv.bg.