Announcement
Hi there ♥ We ship globally ♥ Shipping times: USA: 5-15 days // Germany: 1-4 days // United Kingdom: 3-7 days // Europe: 3-7 days, Australia, Canada, Japan: 7-20 days *** important shipping update (2024 February); please, note due to size restrictions with our new shipping contract we can only ship ONE PAIR OF SHOES per order to any destination OUTSIDE of Germany. You can still order two or more pairs, however a separate order has to be placed for each pair of shoes. ***
♥ New Etsy store: https://www.etsy.com/de-en/shop/theribbonarchive (for sandals & archived styles at lower prices!) ♥
Let us know if you have any questions at all, we are here and happy to help. ♥
Customer service (product related questions): hello [!at] thewhiteribbon.com
Blogs, Press, Wholesale: info [!at] thewhiteribbon.com
Please, read our policies before placing your order:
https://www.etsy.com/shop/thewhiteribbon?ref=hdr_shop_menu#policies
✒ for blog, magazine features and wholesale inquiries, please contact us at: hello[!at] thewhiteribbon.com
www.thewhiteribbon.com
hello [!at] thewhiteribbon.com
Instagram: thewhiteribbon.berlin
Facebook: thewhiteribbon.berlin
Pinterest: thewhiteribbonberlin
Thank you for supporting our woman owned small business ♥️
Featured items
Items
All Items
Reviews
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Diana on Apr 2, 2024
5 out of 5 starsBeautiful shoe great quality. A little tight at first, but it has widen after multiple use.
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Anni on Feb 26, 2024
4 out of 5 starsI bought these shoes a size larger, they have two places that press slightly. But it's leather and they'll definitely break in. The service is good, I could have returned them. Unfortunately, individual production was not possible. I would have wished that.
Dori responded on Mar 4, 2024
At the moment we are very busy with production, in our quieter times (mostly august - october) we will also offer custom orders, sorry it was not possible this time. Hope you'll still love this pair!
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Nance on Apr 21, 2024
5 out of 5 starsThe red flats are so versatile and such high quality. With the lower cut toe area, and the way they fit they are perfectly fitted for young and older feet. A classic pop of color for my wardrobe from dresses to jeans.
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juliakunze on Apr 20, 2024
5 out of 5 starsI ordered these shoes for my upcoming wedding! A lot of people in the other reviews say they are more gold than they expected, and I think it wouldn’t work with a white white wedding dress, but my dress is biscotti/ivory with subtle sparkles and these shoes are perfect. The quality is nice and they feel comfortable. My left shoe is a bit smaller than my right, and my heel was coming up out of the shoe when I walked. I reached out to customer service to see if I should exchange for another pair with a ribbon or buckle, but she recommended inserting a heel pad to see if it solved the problem. I ordered some stick on heel pads for oversized shoes on Amazon and it completely solved the problem and I can’t wait to wear these shoes on my wedding day! I also loved the packaging, so delicate and pretty and it SMELLED GOOD when opened.
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Megan on Apr 17, 2024
5 out of 5 starsSuch beautiful shoes, making my ballerina dreams come true on my wedding day!
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Audrey on Apr 13, 2024
4 out of 5 starsThis item matches the description, however, there is a slight crease in the front part of one of the shoes that I don’t believe will be coming out. For such an expensive item, I also thought it would have some sort of adjustment system to keep the ribbon up on the leg, or some sort of suggestion for how to tie it in a way that keeps it up.
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Rebecca Topping on Apr 10, 2024
5 out of 5 starsBeautiful and well crafted. The box they came in was also super pretty and reinforced the quality of the shoes themselves. I love that there are multiple ways to wear the shoes (with the ribbon, with the strap, or without either). One thing to note is that the bottoms are quite smooth so if you're on a slippery dance floor, you might want to keep that in mind.
Dori responded on Apr 16, 2024
So happy you love your new shoes:)!
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Morgan on Apr 8, 2024
5 out of 5 starsthey are so beautiful, fit perfectly and look great with my dress!!
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About thewhiteribbon
Traditional shoe-making with minimalist design
Shop members
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Dori
Owner, Designer, Creator
Dori founded the TWR in 2012. She is the designer, partly the maker with the craftspeople team and the photographer of all products. She graduated in design&photography in London, after uni moved to Berlin, where the project is based since 2012.
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Erika
Customer Service
Erika is taking care of our customer's and assists in our photo shootings. She has a background in photography and cartoon animation. She is also from Budapest and lives in Berlin.
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Katalin
Product Designer
Katalin is our 'translator' from paper to practice. She brings our designs to life and leads the shoes first phase in making; the upper parts cutting & sewing. She is a creative & energetic soul and adds her spirit to the team.
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Judith
Production Leader
Judith is the head of production and oversees the shoemaking process from beginning to end. She has over 30 years experience in the field and her knowledge is invaluable.
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Privacy
(1) Hereinafter we inform you about the nature, scope and purpose of the processing of your personal data in connection with our Etsy offers. Personal data is any information that relates to an identified or identifiable natural person.
(2) The person responsible (“controller”) within the meaning of the EU General Data Protection Regulation (GDPR) is the natural or legal person which, alone or jointly with others, determines the purposes and means of the processing of personal data. The controller within the meaning of the GDPR for the personal data processed by the provider of this Etsy merchandise is: Dora Hoffmann, Bouchestrasse 38, 12435 Berlin, phone +49 176 87463214, e-mail info [!at] thewhiteribbon.com (hereinafter referred to as “we”). Beyond that, Etsy’s privacy policy applies in addition (Etsy Ireland UC, 66/67 Great Strand Street, Dublin 1, Irland), available at www.etsy.com/de/legal/privacy.
(3) When you conclude a contract with us on Etsy, Etsy will transmit to us your Etsy username (unless you buy as “guest”), your name and the billing address as stored in your Etsy user account or otherwise provided when placing your order. If you have specified additional information with the order (e.g. a different shipping address or a phone number), they also will be transmitted to us.
(4) We process the data referred to in paragraph 3 electronically for the proper performance of the contract, in particular for shipping, invoicing, accounting, and processing of returns and complaints. This data processing is based on Article 6 par. 1 b GDPR.We store this data until all mutual claims arising from the respective contractual relationship with you have been completely settled and the commercial and fiscal retention periods to which we are subject have expired.
(5) To conclude a contract between you and us, it is necessary that we receive your name and a shipping address. The necessity of providing this data arises, among other things, from Etsy’s Terms and Conditions as well as from various statutory regulations (such as § 312i par. 1 and 3 BGB, § 14 par. 4 UStG). Without providing this data, you cannot conclude a contract with us.
(6) When we ship physical goods in order to perform a contract, we may transmit your name and shipping address to Deutsche Post (Deutsche Post AG, 53113 Bonn) or DHL (DHL Paket GmbH, 53113 Bonn) as the shipping service provider, for the purpose of delivering the shipment to you and, if necessary, for returns back to us, on the basis of Article 6 par. 1 b GDPR.
(7) To process your payment, the payment service provider chosen by you will collect and process, on your behalf, your name, your credit card or account number and/or further data necessary for the chosen payment method. The privacy policy of the payment service provider chosen by you shall apply, and, in case the payment is received by Etsy, Etsy’s privacy policy as well.
(8) From the beginning of 2019, electronic marketplaces are obliged under the VAT Act (Section 22f UStG) to record the place of dispatch and destination of a delivery as well as the time and amount of turnover and to communicate this data to the tax authorities on request. Therefore, these details of a delivery that you have ordered may be transmitted to the tax authorities according to Article 6 par. 1 c GDPR.
When you return a delivery to the third-party returns service given in our right-of-withdrawal information, that returns service will receive and process the data according to the previous sentence as a processor to manage your return on our behalf.
(9) If you send us a message on Etsy via “Ask a question“, “Request a custom order” or a similar function on the Etsy platform, Etsy will transmit us your Etsy username, or, if you do not have an Etsy user name, other data identifying you as the sender, along with your message (legal basis: Article 6 par. 1 a GDPR). If you send us a message by e-mail, we will save your message along with the sender details (your name and e-mail address) in order to be able to answer it and also to respond to possible subsequent questions (legal basis: Article 6 (1) f GDPR). For the reception, storage and sending of e-mails, we use an e-mail provider who acts for us as a processor in accordance with Article 28 GDPR. We will erase the information collected from your message no later than six months after the last communication with you, subject to the following paragraph.
(10) If you send us a message with information legally relevant for the contractual relationship (e.g. a withdrawal or a complaint), the legal basis for the processing is Article 6 par. 1 b GDPR, regardless of how you transmitted your message to us. In such a case, we will erase the data related to your message as soon as all mutual claims arising from the contractual relationship have been completely settled and the commercial and fiscal retention periods have expired.
(11) You may find Social Media Buttons on the Etsy website; they can be recognized by the logos of the social media platforms (hereinafter “platforms”) (Facebook: blue “f”, Pinterest: red “p”, Twitter: blue bird silhouette). These are links to the respective platforms based in the United States (USA). Clicking on such a link calls the respective Platform’s website; at the same time, the IP address of your device and the address of the page where the link is placed (“Referrer”) will be transmitted to the Platform in the USA. However, we neither collect nor otherwise process any data related to the use of these social media buttons.
(12) We do not use any automated decision-making or profiling.
(13) With regard to your personal data we process, you have the following rights:
a) You have the right to obtain a confirmation from us as to whether we process personal data concerning you. If this is the case, we will inform you about the personal data stored about you and the further information in accordance with Article 15 par. 1 and 2 GDPR.
b) You have the right to have your inaccurate personal data rectified without undue delay. Taking into account the purposes of processing, you also have the right to request the completion of incomplete personal data, including by means of providing a supplementary statement.
c) You can demand the erasure of your personal data concerning you under the conditions of Article 17 par. 1 GDPR without undue delay, as far as their processing is not necessary according to Article 17 par. 3 GDPR.
d) You may demand that we restrict the processing of your data if one of the requirements of Article 18 par. 1 GDPR applies. In particular, you can request the restriction instead of an erasure.
e) We will communicate any rectification or erasure of your personal data and a restriction of processing to all recipients to whom we have disclosed your personal data, unless this proves impossible or involves a disproportionate effort. We will also inform you about these recipients if you request it.
f) You have the right to receive the personal data which you provide to us in a structured, commonly used and machine-readable format. You may also request that we transmit the data to another controller without hindrance, where technically feasible.
g) As far as a data processing is based on your given consent, you have the right to, withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of the data processing based on consent before its withdrawal.
(14) RIGHT TO OBJECT: ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, YOU MAY, AT ANY TIME, OBJECT TO PROCESSING OF YOUR PERSONAL DATA; this right applies to a processing, according to Article 6 par. 1 f DPRG, necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
If you exercise your right to object, we will no longer process the personal data in question unless we can demonstrate compelling legitimate grounds for processing that override the interests, rights and freedoms of you, or for the establishment, exercise or defense of legal claims.
(15) IN CASE WE PROCESS PERSONAL DATA FOR DIRECT MARKETING PURPOSES (E.G. NEWSLETTER), YOU MAY, AT ANY TIME, OBJECT TO PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING, WITH THE RESULT THAT WE WILL NO LONGER PROCESS YOUR DATA FOR THESE PURPOSES.
(16) If you believe that the processing of your personal data is in breach of the GDPR, you may lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement. This does not exclude other administrative or judicial remedies.
More information
Frequently asked questions
Do you ship globally?
Yes! We offer global shipping. For specific shipping times, please, check the item descriptions, our shop announcement or policies.
How long will my order arrive from the day it has been marked as shipped?
Germany: 1-3 working days, Europe: 2 – 7 working days, USA: 5-15 working days, Canada: 7-20 working days, Australia 7-20 working days.
You can find more detailed shipping times in the descriptions (click on shipping), in our policies and shop announcement.
My item has been dispatched, and I am having trouble tracking my item online, how can I do this?
You will find your tracking number in your Etsy invoice (top right corner, usually starting with letters RA or RH, etc). Simply click the tracking number and it will direct you to the shipping company's website where your order's delivery is detailed.
All packages sent from Germany are handled by the local post provider once it arrives to the destination country, and the same tracking number is used. So if you call USPS, Canada Post, Royal Mail, Post Francaise, or your local post provider, they will be able to tell you where your package is. Often, you can arrange re-delivery.
Do you have an international size comparison chart?
Yes, here is our own size chart. This has been tailored to our shoe measurement specifications, so please, do use this chart to find your Eu size.
Eu 35 / Us 5.5 / Uk 3
Eu 36 / Us 6 / Uk 3.5
Eu 37 / Us 7 / Uk 4.5
Eu 38 / Us 8 / Uk 5.5
Eu 39 / Us 8.5 / Uk 6
Eu 40 / Us 9 / Uk 6.5
Eu 41 / Us 9.5 / Uk 7
Eu 42 / Us 10 / Uk 7.5
Eu 43 / Us 10.5 / Uk 8
Eu 44 / Us 11 / Uk 9
How should I care for my shoes?
We recommend using a protective layer (spray or cream) to impregnate the leather, which will make it more water and dirt resistant and prevent salt-staining. Leather is a sensitive fabric, so please, even if you treat your shoes with a spray, avoid wearing them in rain. The protective layer will wear off with time, so remember to treat your shoes in a month or two, especially if wearing them daily.
Please, note the soles of our ballet flats when new, may be slippery. On the first days of wearing them. Please be careful with smooth surfaces. Once the soles scratch slightly, you can wear the ballet flats as usual.
Seller details
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