Dear Customer, the CURRENT TURNAROUND/KNITTING TIME is around 4 weeks for your order to be handmade. Although for some single items it might be quicker. If you have a specific date by which you want to receive the order, please contact us prior to purchase.---
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Usually we make and send out items within 7-10 days (gloves, socks, hats, scarves, accessories, etc.) and 10-14 days (sweaters, cardigans, waistcoats, etc.) after a purchase confirmation.

Note! There may also be a longer term of the processing/knitting (it depends on the demand for a given period). You will be informed about the processing/knitting time after receipt of the order. All the actual information also can be found on our Etsy information window or requested and received through e-mail or Convo.

If you have a specific date by which you want/need to receive the order, please contact us prior to purchase.

In order to ensure timely execution of orders and logistics, we accept an order cancellation and return of money no later than 5 days after receipt of the order or no later than one day prior to commencement of order execution, if the execution time is less than 5 days. Once the order is started to execute / to knit - order cancellation is no longer possible. If there is any uncertainty in relation to the cancellation of your order, please contact us.

International delivery to the USA , Canada, Japan usually takes 8-21 days, to Australia takes about 10-28 days, to Europe takes about 5-14 working days with Registered A Priority Mail. However, these shipping times are estimates not guarantees.
Please note - we are not able to affect the postal work and we are not responsible for any delays of post service due to holidays or weather conditions and any damage or loss caused by a postal service.

We do Custom orders - please note - the customer is responsible for all the customized information - such as, style of the item, size, individual measurements, material and color - the himself requested, sent and approved (since it's via online, we are unable to verify the information, eg. individual measurements). If you have any questions about sizes, materials, colors etc. - please do not hesitate to contact us.

We do wholesale - please contact us for further information.

1. Personal information--
To fulfil your order, you must provide us with a certain information, such as your name, postal address and the details of the item/s that you’re ordering. You may also choose to provide us with additional personal information (eg. individual measurements) for a custom order if you contact us directly.
2. The legal basis we rely on to collect, use, and share your personal information (Why we need your personal information and how we use it)--
We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil and to ship your order or to provide a customer support;
• if necessary to comply with a legal obligation or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
3. The third parties with whom we share your personal information
Information sharing and disclosure—
• Service providers, such as delivery companies. We will share your personal information (name and postal address) with these third parties (delivery/transport companies), but only to the extent necessary to perform these services.
4. Data retention--
We retain your personal information only for as long as necessary to provide you with our services.
5. Our Customers’ rights regarding our use of their personal information and our contact details
Your Rights--
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information.
• Change, delete. You may also have rights to change or delete your personal information.

How to contact us--
If you have any questions or concerns, you may contact us via Etsy Convo or by e-mail - info [!at] woolenfashion.com.