XCELLENTCLOTHING
Independent and exclusive Streetwear-Fashion for unique People
Xanten, Germany
Announcement
We´re a young fashion-label located in Germany. We do not create Collections. Our driving force is to create trends - not to follow them.
See our work as an artwork!
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Shop policies
Last updated on
May 9, 2022
We´re a young fashion-label located in Germany. We do not create Collections. Our driving force is to create trends - not to follow them.
See our work as an artwork!
See our work as an artwork!
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Payment
The prices quoted are final prices. As a small entrepreneur according to §19 UStG, the statutory VAT is not shown. Shipping costs will be invoiced separately and shown separately on the invoice.
Payment by bank transfer / prepayment : The goods will be delivered to our account after crediting.
Payment by PayPal : The goods will be delivered after receipt of the PayPal payment confirmation.
Payment by bank transfer / prepayment : The goods will be delivered to our account after crediting.
Payment by PayPal : The goods will be delivered after receipt of the PayPal payment confirmation.
Shipping
Delivery is generally made within ten working days from receipt of the order confirmation by the customer. Delivery dates and delivery periods are only binding if they have been expressly confirmed by the provider in writing.
We ship our items once a week. Usually on Saturdays, so the delivery time may vary accordingly. For international shipments, of course, longer. Should there be unexpected delivery delays, you will be informed in good time.
A postage fee is to be borne by the customer.
Any customs duties incurred are to be borne by the buyer.
We ship our items once a week. Usually on Saturdays, so the delivery time may vary accordingly. For international shipments, of course, longer. Should there be unexpected delivery delays, you will be informed in good time.
A postage fee is to be borne by the customer.
Any customs duties incurred are to be borne by the buyer.
Additional policies and FAQs
TERMS
General terms and conditions with customer information
(The following terms and conditions also contain legal information on your rights under the provisions on distance selling and electronic commerce contracts.)
1. Scope of application
2. Offers and service descriptions
3. Ordering process and conclusion of contract
4. Prices and shipping costs
5. Delivery, availability of goods
6. Terms of payment
7. Retention of title
8. Warranty for material defects and warranty
9. Liability
10. Right of withdrawal
11. Exclusion of the right of withdrawal
12. Returns
13. Return costs in case of revocation
14. Storage of the contract text
15. Data protection
16. Place of jurisdiction, applicable law, contract language
1. Scope of application
1.1. For the business relationship between xcellentclothing.com, Inh. Dennis Lorenz, Viktorstr. 1, 46509 Xanten (hereinafter referred to as "Seller") and the customer (hereinafter referred to as "Customer") shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.
1.2. You can reach our customer service for questions, complaints and complaints by e-mail at info [!at] xcellentclothing.com.
1.3. A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for a purpose that can be attributed neither to their commercial nor their independent professional activity (§ 13 BGB).
1.4. Deviating conditions of the customer are not recognized, unless the seller expressly agrees to their validity in writing.
2. Offers and service descriptions
2.1. The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogues and on the Seller's websites do not have the character of an assurance or guarantee.
2.2. All offers are valid "while stocks last", unless otherwise stated in the products. Otherwise, errors are reserved.
3. Ordering process and conclusion of contract
3.1. The customer can select products from the seller's assortment without obligation and collect them in a so-called shopping cart via the "add to shopping cart" button.
3.2 The customer can then proceed to the completion of the order process within the shopping cart via the "Continue to checkout" button.
3.3. Via the "Buy" button, the customer makes a binding offer to purchase the goods in the shopping cart. Before sending the order, the customer can change and view the data at any time. Necessary information is marked with an asterisk (*).
3.4. The Seller then sends the Customer an automatic acknowledgement of receipt by e-mail, in which the Customer's order is listed again and which the Customer can print out via the "Print" function (order confirmation). The automatic acknowledgement of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller has sent the ordered product to the customer within 7 days, handed it over or confirmed the shipment to the customer within 7 days with a second e-mail, express order confirmation or sending of the invoice.
3.5. Should the seller enable advance payment, the contract is concluded with the provision of the bank details and request for payment. If, despite the due date, the payment has not been received by the seller even after a new request has been made by a time of 10 calendar days after sending the order confirmation, the seller shall withdraw from the contract with the consequence that the order is void and the seller has no delivery obligation. The order is then completed for the buyer and seller without further consequences. A reservation of the article for advance payments is therefore made for a maximum of 10 calendar days.
4. Prices and shipping costs
4.1. All prices indicated on the Seller's website are shown without VAT, as we act as a small business owner in accordance with §19 (1) UStG.
4.2. In addition to the prices indicated, the Seller shall charge shipping costs for the delivery. The shipping costs will be clearly communicated to the buyer on the shipping cost page and during the ordering process.
5. Delivery, availability of goods
5.1. If no copies of the Product selected by the Customer are available at the time of the Customer's order, the Seller shall inform the Customer thereof in the order confirmation. If the product is permanently unavailable, the seller refrains from a declaration of acceptance. A contract is not concluded in this case.
5.2. If the product designated by the Customer in the order is only temporarily unavailable, the Seller shall also inform the Customer immediately in the order confirmation. In the event of a delay in delivery of more than two weeks, the customer has the right to withdraw from the contract. In addition, in this case, the seller is also entitled to withdraw from the contract. In this case, the seller will immediately refund any payments already made by the customer. If advance payment has been agreed, delivery shall take place after receipt of the invoice amount.
6. Terms of payment
6.1. The customer can choose from the available payment methods within the scope and before completion of the order process.
6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.
6.3. If third-party providers are commissioned with payment processing, e.B. PayPal. their general terms and conditions apply.
6.4. If the due date of payment is determined according to the calendar, the customer shall already be in default by missing the deadline. In this case, the customer must pay default interest in the amount of 5 percentage points above the base interest rate.
6.5. The customer's obligation to pay default interest does not preclude the assertion of further damages caused by default by the seller.
6.6. The customer is only entitled to a right of set-off if his counterclaims have been legally established or acknowledged by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.
7. Retention of title
Until full payment, the delivered goods remain the property of the seller.
8. Warranty for material defects and warranty
8.1. The warranty is governed by statutory provisions.
8.2. A guarantee exists for the goods delivered by the seller only if this has been expressly given.
9. Liability
9.1. The following exclusions and limitations of liability shall apply to the Seller's liability for damages, without prejudice to the other statutory requirements for entitlement.
9.2. The seller is liable without limitation if the cause of the damage is based on intent or gross negligence.
9.3. Furthermore, the Seller shall be liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the purpose of the contract, or for the breach of obligations the fulfilment of which makes the proper execution of the contract possible in the first place and on the observance of which the Customer regularly relies. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent violation of obligations other than those mentioned in the preceding sentences.
9.4. The above limitations of liability do not apply in the event of injury to life, body and health, for a defect after the assumption of a guarantee for the quality of the product and in the case of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5. Insofar as the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
10. Right of withdrawal
- Start of the cancellation policy for consumers -
Withdrawal
You can revoke your contractual declaration within 14 days without giving reasons in text form (e.B. letter, fax, e-mail) or – if the item is handed over to you before the deadline expires – also by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations according to Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our obligations according to § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To comply with the revocation period, the timely dispatch of the revocation or the item is sufficient. The revocation must be sent to:
xcellentclothing
Inh. D. Lorenz
Philippstr. 13
D-47137 Duisburg
revocation [!at] dennislorenz.de
Consequences of revocation
In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.B. interest) shall be surrendered. If you are unable to return or surrender to us the received service and benefits (e.B. benefits of use) or only partially or only in a deteriorated condition, you must pay us compensation for the value in this respect. For the deterioration of the item and for benefits derived, you only have to pay compensation for the value if the use or deterioration is due to a handling of the item that goes beyond the examination of the properties and functionality. "Testing the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a shop, for example. Items that can be sent by parcel are to be returned at our risk. You have to bear the regular costs of the return if the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed an amount of 40 euros or if you have not yet provided the consideration or a contractually agreed partial payment at a higher price of the item at the time of revocation. Otherwise, the return is free of charge for you. Items that cannot be shipped by parcel will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the item, for us with their receipt.
- End of the cancellation policy for consumers -
11. Exclusion of the right of withdrawal
The right of revocation does not apply to the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs or to the delivery of audio or video recordings or software, provided that the delivered data carriers have been unsealed by you.
12. Returns
12.1. Customers are requested to report the return to the seller before returning, please send an e-mail to retoure [!at] before returning xcellentclothing.com to announce the return. In this way, they enable the seller to assign the products as quickly as possible.
12.2. Customers are requested to return the goods to the Seller as a stamped package and to keep the proof of delivery. Upon request, the Seller shall reimburse the Customer in advance for the postage costs, unless these are to be borne by the Buyer himself.
12.3. Customers are requested to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the possession of the seller, another suitable packaging should be used to ensure sufficient protection against transport damage and to avoid any claims for damages due to damage resulting from defective packaging.
12.4. The modalities mentioned in this section (No. 12) of the GTC are not a prerequisite for the effective exercise of the right of withdrawal in accordance with No. 10 of these GTC.
13. Return costs in case of revocation
13.1. If the customer is a consumer, he must bear the regular costs of return in the event of revocation (cf. No. 10 of these GTC) if the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed an amount of 40 euros or if the customer has not yet provided the consideration or a contractually agreed partial payment at a higher price of the item at the time of revocation.
13.2. Otherwise, the return is free of charge for the customer.
14. Storage of the contract text
14.1. The seller stores the contract text of the order. The GTC are available online. The customer can print out the text of the contract before placing the order with the seller by using the print function of his browser in the last step of the order.
14.2. The Seller shall also send the Customer an order confirmation with all order data to the e-mail address provided by him. Furthermore, the customer receives a copy of the GTC with his order.
15. Data protection
15.1. The Seller processes personal data of the Customer for a specific purpose and in accordance with the statutory provisions.
15.2. The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment data) will be used by the Seller to fulfil and process the contract. This data will be treated confidentially and will not be passed on to third parties who are not involved in the ordering, delivery and payment process.
15.3. Upon request, the Customer has the right to receive information free of charge about the personal data stored about him by the Seller. In addition, he has the right to correction of incorrect data, blocking and deletion of his personal data, unless there is a legal retention obligation to the contrary.
15.4. Further information on the type, scope, location and purpose of the collection, processing and use of the required personal data by the Seller can be found in the privacy policy.
16. Place of jurisdiction, applicable law, contract language
16.1. The place of jurisdiction and place of performance is the registered office of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law.
16.2. The law of the Federal Republic of Germany shall apply. This does not apply if mandatory consumer protection regulations preclude such an application.
16.3. The contract language is german.
General terms and conditions with customer information
(The following terms and conditions also contain legal information on your rights under the provisions on distance selling and electronic commerce contracts.)
1. Scope of application
2. Offers and service descriptions
3. Ordering process and conclusion of contract
4. Prices and shipping costs
5. Delivery, availability of goods
6. Terms of payment
7. Retention of title
8. Warranty for material defects and warranty
9. Liability
10. Right of withdrawal
11. Exclusion of the right of withdrawal
12. Returns
13. Return costs in case of revocation
14. Storage of the contract text
15. Data protection
16. Place of jurisdiction, applicable law, contract language
1. Scope of application
1.1. For the business relationship between xcellentclothing.com, Inh. Dennis Lorenz, Viktorstr. 1, 46509 Xanten (hereinafter referred to as "Seller") and the customer (hereinafter referred to as "Customer") shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.
1.2. You can reach our customer service for questions, complaints and complaints by e-mail at info [!at] xcellentclothing.com.
1.3. A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for a purpose that can be attributed neither to their commercial nor their independent professional activity (§ 13 BGB).
1.4. Deviating conditions of the customer are not recognized, unless the seller expressly agrees to their validity in writing.
2. Offers and service descriptions
2.1. The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogues and on the Seller's websites do not have the character of an assurance or guarantee.
2.2. All offers are valid "while stocks last", unless otherwise stated in the products. Otherwise, errors are reserved.
3. Ordering process and conclusion of contract
3.1. The customer can select products from the seller's assortment without obligation and collect them in a so-called shopping cart via the "add to shopping cart" button.
3.2 The customer can then proceed to the completion of the order process within the shopping cart via the "Continue to checkout" button.
3.3. Via the "Buy" button, the customer makes a binding offer to purchase the goods in the shopping cart. Before sending the order, the customer can change and view the data at any time. Necessary information is marked with an asterisk (*).
3.4. The Seller then sends the Customer an automatic acknowledgement of receipt by e-mail, in which the Customer's order is listed again and which the Customer can print out via the "Print" function (order confirmation). The automatic acknowledgement of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller has sent the ordered product to the customer within 7 days, handed it over or confirmed the shipment to the customer within 7 days with a second e-mail, express order confirmation or sending of the invoice.
3.5. Should the seller enable advance payment, the contract is concluded with the provision of the bank details and request for payment. If, despite the due date, the payment has not been received by the seller even after a new request has been made by a time of 10 calendar days after sending the order confirmation, the seller shall withdraw from the contract with the consequence that the order is void and the seller has no delivery obligation. The order is then completed for the buyer and seller without further consequences. A reservation of the article for advance payments is therefore made for a maximum of 10 calendar days.
4. Prices and shipping costs
4.1. All prices indicated on the Seller's website are shown without VAT, as we act as a small business owner in accordance with §19 (1) UStG.
4.2. In addition to the prices indicated, the Seller shall charge shipping costs for the delivery. The shipping costs will be clearly communicated to the buyer on the shipping cost page and during the ordering process.
5. Delivery, availability of goods
5.1. If no copies of the Product selected by the Customer are available at the time of the Customer's order, the Seller shall inform the Customer thereof in the order confirmation. If the product is permanently unavailable, the seller refrains from a declaration of acceptance. A contract is not concluded in this case.
5.2. If the product designated by the Customer in the order is only temporarily unavailable, the Seller shall also inform the Customer immediately in the order confirmation. In the event of a delay in delivery of more than two weeks, the customer has the right to withdraw from the contract. In addition, in this case, the seller is also entitled to withdraw from the contract. In this case, the seller will immediately refund any payments already made by the customer. If advance payment has been agreed, delivery shall take place after receipt of the invoice amount.
6. Terms of payment
6.1. The customer can choose from the available payment methods within the scope and before completion of the order process.
6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.
6.3. If third-party providers are commissioned with payment processing, e.B. PayPal. their general terms and conditions apply.
6.4. If the due date of payment is determined according to the calendar, the customer shall already be in default by missing the deadline. In this case, the customer must pay default interest in the amount of 5 percentage points above the base interest rate.
6.5. The customer's obligation to pay default interest does not preclude the assertion of further damages caused by default by the seller.
6.6. The customer is only entitled to a right of set-off if his counterclaims have been legally established or acknowledged by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.
7. Retention of title
Until full payment, the delivered goods remain the property of the seller.
8. Warranty for material defects and warranty
8.1. The warranty is governed by statutory provisions.
8.2. A guarantee exists for the goods delivered by the seller only if this has been expressly given.
9. Liability
9.1. The following exclusions and limitations of liability shall apply to the Seller's liability for damages, without prejudice to the other statutory requirements for entitlement.
9.2. The seller is liable without limitation if the cause of the damage is based on intent or gross negligence.
9.3. Furthermore, the Seller shall be liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the purpose of the contract, or for the breach of obligations the fulfilment of which makes the proper execution of the contract possible in the first place and on the observance of which the Customer regularly relies. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent violation of obligations other than those mentioned in the preceding sentences.
9.4. The above limitations of liability do not apply in the event of injury to life, body and health, for a defect after the assumption of a guarantee for the quality of the product and in the case of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5. Insofar as the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
10. Right of withdrawal
- Start of the cancellation policy for consumers -
Withdrawal
You can revoke your contractual declaration within 14 days without giving reasons in text form (e.B. letter, fax, e-mail) or – if the item is handed over to you before the deadline expires – also by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations according to Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our obligations according to § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To comply with the revocation period, the timely dispatch of the revocation or the item is sufficient. The revocation must be sent to:
xcellentclothing
Inh. D. Lorenz
Philippstr. 13
D-47137 Duisburg
revocation [!at] dennislorenz.de
Consequences of revocation
In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.B. interest) shall be surrendered. If you are unable to return or surrender to us the received service and benefits (e.B. benefits of use) or only partially or only in a deteriorated condition, you must pay us compensation for the value in this respect. For the deterioration of the item and for benefits derived, you only have to pay compensation for the value if the use or deterioration is due to a handling of the item that goes beyond the examination of the properties and functionality. "Testing the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a shop, for example. Items that can be sent by parcel are to be returned at our risk. You have to bear the regular costs of the return if the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed an amount of 40 euros or if you have not yet provided the consideration or a contractually agreed partial payment at a higher price of the item at the time of revocation. Otherwise, the return is free of charge for you. Items that cannot be shipped by parcel will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the item, for us with their receipt.
- End of the cancellation policy for consumers -
11. Exclusion of the right of withdrawal
The right of revocation does not apply to the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs or to the delivery of audio or video recordings or software, provided that the delivered data carriers have been unsealed by you.
12. Returns
12.1. Customers are requested to report the return to the seller before returning, please send an e-mail to retoure [!at] before returning xcellentclothing.com to announce the return. In this way, they enable the seller to assign the products as quickly as possible.
12.2. Customers are requested to return the goods to the Seller as a stamped package and to keep the proof of delivery. Upon request, the Seller shall reimburse the Customer in advance for the postage costs, unless these are to be borne by the Buyer himself.
12.3. Customers are requested to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the possession of the seller, another suitable packaging should be used to ensure sufficient protection against transport damage and to avoid any claims for damages due to damage resulting from defective packaging.
12.4. The modalities mentioned in this section (No. 12) of the GTC are not a prerequisite for the effective exercise of the right of withdrawal in accordance with No. 10 of these GTC.
13. Return costs in case of revocation
13.1. If the customer is a consumer, he must bear the regular costs of return in the event of revocation (cf. No. 10 of these GTC) if the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed an amount of 40 euros or if the customer has not yet provided the consideration or a contractually agreed partial payment at a higher price of the item at the time of revocation.
13.2. Otherwise, the return is free of charge for the customer.
14. Storage of the contract text
14.1. The seller stores the contract text of the order. The GTC are available online. The customer can print out the text of the contract before placing the order with the seller by using the print function of his browser in the last step of the order.
14.2. The Seller shall also send the Customer an order confirmation with all order data to the e-mail address provided by him. Furthermore, the customer receives a copy of the GTC with his order.
15. Data protection
15.1. The Seller processes personal data of the Customer for a specific purpose and in accordance with the statutory provisions.
15.2. The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment data) will be used by the Seller to fulfil and process the contract. This data will be treated confidentially and will not be passed on to third parties who are not involved in the ordering, delivery and payment process.
15.3. Upon request, the Customer has the right to receive information free of charge about the personal data stored about him by the Seller. In addition, he has the right to correction of incorrect data, blocking and deletion of his personal data, unless there is a legal retention obligation to the contrary.
15.4. Further information on the type, scope, location and purpose of the collection, processing and use of the required personal data by the Seller can be found in the privacy policy.
16. Place of jurisdiction, applicable law, contract language
16.1. The place of jurisdiction and place of performance is the registered office of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law.
16.2. The law of the Federal Republic of Germany shall apply. This does not apply if mandatory consumer protection regulations preclude such an application.
16.3. The contract language is german.
More information
Last updated on
Mar 23, 2023
Frequently asked questions
Where can I find my download?
If you cannot find the link to download your purchased product in your customer account, you can easily create it yourself.Simply enter your order number (without #) in the link below:www.etsy.com/your/orders/BESTELLNUMMER/downloadsMake sure beforehand that you are logged in with the account with which you bought the item. If you have any further questions, please feel free to contact us at any time.
When will I receive my product?
Immediately after purchasing your digital item, you will receive a download link.If you can't find your download link, you can easily create it yourself. Simply enter your order number (without #) in this link:www.etsy.com/your/orders/BESTELLNUMMER/downloadsMake sure beforehand that you are logged in with the account with which you bought the item. If you have any further questions, please feel free to contact us at any time.
Seller details
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